Manager, Interoperability Support

Position:
Manager, Interoperability Support

Company:
HHAeXchange

Compensation:
$100,000 - $115,000

Location:
United States, Greater Minneapolis-St. Paul Area

Employment type:
Full Time

Work Arrangement:
Hybrid

Short Summary:
HHAeXchange is seeking an experienced and collaborative people leader to join our Revenue Cycle Operations team as the Manager, Interoperability Support. This role involves leading a team focused on addressing client business needs across revenue cycle management.

Responsibilities:
- Lead, mentor, and develop a team of 8–13 support representatives.
- Establish and refine team processes and best practices for a scalable support model.
- Define service standards across case management and client communication.
- Oversee support of client revenue cycle management needs, including claims rejections and billing issue resolution.
- Ensure prompt identification and routing of billing and interoperability-related issues.
- Cultivate subject matter expertise within the team around revenue cycle and provider EVV aggregation.
- Collaborate cross-functionally to investigate root causes and improve client experience.
- Track and analyze team performance metrics to refine workflows.
- Actively apply AI tools to enhance team productivity and decision-making.

Requirement:
- Minimum 4–5 years of experience in revenue cycle management.
- Minimum 2–3 years of supervisory or management experience.
- Healthcare experience.
- Exceptional written, verbal, and interpersonal communication skills.
- Proficiency in Microsoft Office, particularly Excel.
- Experience with CRM tools such as Jira and Salesforce Service Cloud.
- Familiarity with provider EVV aggregation setup is a plus.

Benefits:
- Competitive health plans.
- Paid time-off and company paid holidays.
- 401K retirement program with company match.
- Other company-sponsored programs.