Product Operations Specialist

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team

The Operations Excellence for GrabMart ID team is a solid and agile team responsible for bringing the best experience for GrabMart's users. We ensure high-quality user experience from the moment they enter GrabMart homepage until they receive their orders. We create job opportunities for our driver partners, providing additional sources of income for our merchant partners and giving effortless experience and convenient grocery shopping for our customers. If you are looking for a new challenge in an exciting and growing industry, then you should join our team!

Get to Know the Role

We are looking for a Product Operations specialist to guide seamless product setup and adoption across our platforms. You will ensure the accurate and timely delivery of Grab App assets, including scheduling homepage features like shopping missions and brand highlights and lead troubleshooting efforts for the user app. Furthermore, you will serve as a key bridge between regional product initiatives and stakeholders across our users, merchants and driver apps, ensuring accurate adoption to foster growth and operational excellence. If you believe you have what it takes then we'd love to hear from you either way. In return, we can guarantee you that you will get a great amount of learnings, name it from the industry, new skill set, and many more. You will report to the Manager, and this role is based onsite at our Jakarta office.The Critical Tasks You Will Perform

• Act as the bridge between the regional product team and the GrabMart ID team. This ensures a smooth product roll out and adoption for our users, merchants, and drivers. To achieve this, develop localized rollout plans, create training materials for stakeholders, and gather feedback to ensure successful feature implementation.
• Act as the project manager to ensure any product experiment and product rollout is according to the timeline while at the same time giving suggestion on a go / no go of the rollout for local market
• Analyze adoption metrics and operational data to report on product performance, identifying trends that inform future product prioritization.
• Act as the primary point of contact for GrabMart ID team, gathering any product request, including creating the impact sizing and justification to ensure we accept the product request.
• Execute end-to-end setup and scheduling of homepage assets on Grab user app in order to support GrabMart's conversion rate

What Essential Skills You Will Need

You have a min. 5 years' experience interpreting data to draw insights, and work with analytical tools such as PowerBI, Tableau, SQL, or similar tools.

• You have an experience to collaborate with team members from different teams
• You are familiar with product setups and experimentation
• You have solid experience and comfortable with numbers
• You have experience managing a team
• You have Heart, Hunger, Honor and Humility
• You have a can-do mindset and always aim to find the solution when there are challenges
• Experience in e-Commerce or e-Groceries would be an added value

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.