Head of Operations

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to know the Business

GrabRentals is a core pillar of Grab's Mobility business, with the primary objective of securing vehicular and productive driver-partner supply to ensure liquidity for Grab's ride-hailing and delivery marketplace. As we evolve toward a hybrid human and autonomous vehicle (AV) supply model, we are building out an autonomous-first business unit. This unit is focused on scaling and optimizing supply channels across diverse vehicle and AV OEM partner segments to meet dynamic consumer demand, transitioning from early pilot phases to a mature scaled fleet.

Get to know the Role

We are seeking a visionary and execution-oriented Head of Platform & Autonomous Operations to architect our operational footprint from the ground up. In this high-impact leadership role, you will build the organization, processes, and culture required to scale our marketplace supply safely and efficiently.

You will recruit and lead a multi-layered, 24/7 organization bridging Centralized Management (Program Management, Safety, TechOps) and linearly scaling Ground Operations (Depot, Field Support, and Operations Control Center).

You will write the playbooks, define strict incident-response frameworks, navigate multi-OEM partnerships, and lead the charge on scaling new Operational Design Domains (ODDs)

The Critical Tasks You Will Perform

• Organizational Leadership: Design the organizational structure, SOPs, and operational playbooks for every aspect of the platform supply lifecycle (from AV partner management to vehicle supply and uptime).
• Enterprise Scaling & Resource Management: Utilize Constraint-Based Scaling (CBS) to systematically identify and burn down bottlenecks blocking fleet expansion (e.g., AV capabilities, real estate, and long-lead-time DC fast-charging power upgrades).
• P&L & Resource Management: Own the P&L and resource planning for platform operations, encompassing headcount planning, facility management, and supply management. Optimize critical scaling ratios, specifically targeting drastic reductions in the Headcount-to-AV ratio (from >2:1 to long-term targets of <1:1) and the Cost-per-Vehicle-Mile-Traveled.
• 24/7 Operations Control Center (OCC) Leadership: Manage a 24/7 central bridge responsible for real-time fleet orchestration, supply-demand balancing, Remote Assistance (RA) queue management, and field operator dispatching.
• Safety-Critical Incident Command: Act as the ultimate decision-maker during severe incidents, leading cross-functional Crisis Management Teams. Make high-pressure "operational pause" or go/no-go decisions.
• Quality, Compliance & Tech-Ops Integration: Act as the "connective tissue" between ground operations and AV engineering teams, establishing tight feedback loops to translate field issues into actionable engineering fixes.
• Workforce Optimization & Vendorization: Architect shift-based rostering for a highly distributed operations workforce. Manage the optimal combination between in-house labor and third-party models for frontline operations
• Executive Stakeholder & Government Relations: Act as the primary market lead interfacing with local regulators (e.g., LTA, MOT) and senior management

The Must-Haves

• 5-10+ years of operations leadership experience, with at least 4 years managing highly complex, multi-variable scaling operations in AV Platforms (e.g., Waymo, Cruise, Zoox, Uber), Aviation/Airline Ground Operations, or large-scale transport/fleet management.
• Proven track record of P&L ownership and leveraging data to optimize operational ratios, specifically driving down operational costs in low-margin, high-growth environments.
• Experience building and managing large, 24/7 multi-shift distributed teams, specifically overseeing both Centralized Management layers and shift-based Ground Operations teams.
• Expertise in Constraint-Based Scaling and managing long-lead-time physical infrastructure projects (e.g., acquiring real estate, 18-month utility power upgrades for charging depots).
• Demonstrated high-stakes incident triage ability, remaining decisive under pressure to manage safety-critical events, run Crisis Management Teams, and navigate public/regulatory relations during operational pauses.
• Deep experience with workforce vendorization, including managing high-churn frontline labor pools (up to 80% annual attrition) and transitioning functions to third-party providers using strict SLAs.

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.