Travel Operations Specialist

About Frontier

Frontier is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus exclusively on that — and called it Frontier.

At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people and place them into the best companies. In three years, we’ve never lost a client. If you’re interested in a Frontier role and you apply and are accepted, we’ll screen you through assessments and interviews and aim to get you an interview for a full-time job within the month. 

Think of us as your personal talent agent — and good luck with the application! 😊

Travel Operations Specialist | Remote | Luxury Account

About Ascend 

Ascend helps founders, investors, and executives book international business and first-class flights at rates that are typically 30-80% below what you would find on a regular booking site. We combine smart, proprietary booking methods with round-the-clock personal service delivered over WhatsApp. 

We have grown from 12 to 66 people in just over a year, backed by Bessemer Venture Partners, and 5x'd our revenue year-over-year. We are at $22M+ ARR and growing fast. Our mission is to make first-class travel accessible to the people who are shaping the world. 

Our clients are founders, investors, and senior executives who expect fast, accurate, and polished service. They do not chase confirmations. They trust us to get it right every time. 

The Role 

We are hiring a Travel Operations Specialist to take a confirmed flight booking and turn it into a complete, polished travel package delivered to the client. 

Once a ticket has been issued by the Ticketing team, the booking comes to you. Your job is to build the full itinerary, prepare the invoice, confirm that payment has been received and recorded correctly, and send everything to the client with clarity and warmth. You also coordinate any extras the client needs, such as airport transfers, seat selections, or special meal preferences. 

The client has trusted us with a high-value booking. What you send them is the moment they see the result of that trust. Everything needs to be accurate, professional, and exactly what was agreed. 

Compensation 

$500 - $600/month USD, depending on experience. 

Compensation is reviewed based on performance, with clear milestones tied to progression. 

What You'll Do 

Building and Delivering the Trip 

• Receive each confirmed booking handed over by the Ticketing team and create or update the full trip record in our client management system, including all flight details, passenger information, seat assignments, meal preferences, and frequent flyer numbers 
• Prepare invoices using FreshBooks, our billing platform, following your Team Lead's instructions, and hold them for review before sending anything to the client
• Once the itinerary and invoice are approved by your Team Lead, send them to the client with a warm, professional message in Periskope, our client communication platform
• Coordinate any additional services the client has requested, such as airport chauffeur pickups, specific seat selections, or special meals, and record all confirmation details in the client's trip record 

Payment Verification 

• Before sending any deliverable to a client, confirm that payment has been received and correctly recorded. You will cross-check payment status across our internal systems using details provided by your Team Lead 
• Payments at Ascend come in several forms: credit card charges processed through Stripe, bank wire transfers, PayPal, and occasionally cryptocurrency. Each has a specific verification process you will follow, and your Team Lead will confirm the status for each before you proceed 
• If the payment record in any system does not match what you expect, flag it to your Team Lead immediately. You do not communicate payment issues directly to the client 

Data Accuracy 

• Make sure all records in our client management system and billing platform match before any client communication goes out. This includes passenger details, flight information, invoice amounts, and payment status 
• Keep records updated in real time throughout your shift. If a booking changes, the record changes immediately 
• Ensure no booking task sits unactioned for more than 30 minutes during your shift 

Collaboration and Escalation 

• Work closely with your Team Lead, who reviews your work, approves client sends, and is there to support you on anything complex 
• Coordinate with the Ticketing team on any changes that affect a ticket after issuance, and with the Client Service team on any client-facing updates 
• Escalate any payment discrepancy, data mismatch, or client issue to your Team Lead immediately rather than trying to resolve it alone 

What You Bring 

Must Have 

• 1-2+ years in travel operations, hospitality administration, client coordination, or a similar role where managing detailed records across multiple systems was a core part of your work 
• Experience creating or managing invoices using a billing tool such as FreshBooks, QuickBooks, or similar platforms 
• Familiarity with verifying or reconciling payments across different methods, whether card, bank transfer, or digital payment platforms
• Strong attention to accuracy across multiple tools at the same time: you notice when something does not match, and you investigate rather than ignore it 
• Clear, professional written communication: you can write a warm, polished client message without needing a template for every situation 
• The ability to manage several tasks at once without losing track of the details, especially during busy shift periods 

Nice to Have 

• Prior experience using itinerary-building tools such as Travefy, Axus, TravelJoy, Tourwriter, or similar platforms 
• Background in luxury hospitality, premium travel, or high-touch client service • Familiarity with task management tools such as Asana, or CRM and client communication platforms 
• Working knowledge of travel-specific passenger details such as Known Traveler Numbers (KTN) or Frequent Flyer Numbers (FFN), which are membership identifiers airlines use to apply benefits and loyalty credits to a booking 
• Genuine passion for travel and delivering a seamless experience 

You do not need to check every box. If you have 80% of the skills and the drive to learn, we want to hear from you.