Senior Manager, Card Services

Position:
Senior Manager, Card Services, Digital Banking

Company:
Forbright

Compensation:
$92,000 - $102,000 a year

Location:
Remote

Employment type:
Full Time

Work Arrangement:
Remote

Short Summary:
The Senior Manager, Card Services, Digital Banking is responsible for overseeing the day-to-day execution, control, and performance of Forbright Bank’s debit card servicing operations, ensuring a high-quality customer experience while maintaining strict adherence to regulatory and network requirements.

Responsibilities:
- Oversee daily operations of the card services function, supporting debit card administration and dispute activities.
- Manage a blended team responsible for debit card servicing, including card issuance and dispute processing.
- Ensure operational workflows are executed accurately and efficiently.
- Oversee debit card administration processes, including card ordering and inventory management.
- Ensure compliance with Regulation E requirements for debit card disputes.
- Serve as the primary operational contact for audits and reviews related to debit card services.
- Manage, coach, and develop a team of mostly remote Card Services staff.

Requirement:
- Bachelor’s Degree in business, finance, or a related field, or equivalent experience required.
- Minimum of 7 years of experience in financial institution operations required.
- Minimum of 5 years of experience in leadership/management required.
- Required experience in debit card services operations and dispute processing.
- Strong understanding of card network rules (including Mastercard).
- Proficiency with Microsoft Office tools.
- Excellent verbal, written, and interpersonal communication skills.

Benefits:
- Comprehensive health, dental, and vision plans.
- 4 weeks PTO.
- 401k + company match.
- Metro SmartTrip benefits ($50/mo).
- Remote or hybrid work schedules for most positions.
- Paid subscriptions to various services.
- Recognized as a Top Workplace for four consecutive years (2023-2026).