Client Dashboard Specialist

About FareHarbor

At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.

With over 20,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together.

Our team is an ‘Ohana of 700+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.

FareHarbor Core Values:

• Think Client First
• We Are One ‘Ohana
• Be Curious and Learn
• Own It.
• Act With Integrity
• Embrace the Challenge

Why FareHarbor?

Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.

And since day one, we’ve known that our real success lies in our people—the Ohana.

With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to  work—to  believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.

From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come.

About the Role

The FareHarbor Onboarding Team is seeking a Client Dashboard Specialist in the Sydney office. The Onboarding Team dedicates their energy to both new and live clients, providing individualized attention in their transition to, and continued support with, FareHarbor.

Methodical in nature and intentional with every action, Client Dashboard Specialists are experts in setting up, troubleshooting, and maintaining our client’s FareHarbor dashboards. If you’re a creative problem-solver, detail-oriented, and self-motivated, we need you to set our clients up for success with FareHarbor.

What you’ll do here:

• Strategize & communicate with Sales team to interpret the business needs of different companies, and customize their FareHarbor dashboard to best fit those needs
• Work closely with Client Onboard Specialists to implement changes based on client feedback given during the training process
• Collaborate with Customer Support & Account Management teams to make updates to existing client dashboards 
• Efficiently multi-task several projects simultaneously by prioritizing tasks & projects of differing durations through changing circumstances
• Become an expert FareHarbor user & stay on top of all new product updates by attending continued education presentations, and reviewing feature roll out information
• Provide feedback on best practices & product features in a continuously growing & improving environment
• Assist the team and company-at-large with seasonal & ongoing projects

Requirements:

• Professional Working English proficiency
• Strong written and verbal communication skills
• UX-focused thinking 
• Excellent problem solving skills with the ability to be flexible & creative in finding solutions
• Strong attention to detail
• Deadline driven
• Proven experience learning and mastering new technologies

Bonus Points: 

• Experience working with multiple software programs simultaneously
• Experience with Google Suite - particularly GoogleSheets
• Experience with Apple OS & Macintosh computers 
• Experience in customer-facing support
• Experience mentoring or training new hires

Benefits:

• Global leave benefit 
• 22 weeks paid parental leave 
• 2 weeks paid grandparent leave 
• Extended care and bereavement leave
• Life insurance policy 
• Opportunity to share your ideas and make a difference in a growing company.
• Fast-paced, high-energy and engaging work environment.
• 26 days of annual leave
• Work-from-home assistance
• Educational Opportunities 
• Individual skill development & growth programming
• Social hours & events and team-building 
• Hybrid friendly
• Wellness benefits (Headspace subscription & wellness webinars)  

This full-time role is open to candidates with Australian Citizenship, Permanent Residency or New Zealand residency or those who have a minimum 2.5 years remaining on a valid Australian working visa and do not require sponsorship to work.

At FareHarbor, we believe making experiences better for everyone starts with fostering a workplace where every voice is heard and everyone is empowered to thrive. We’re committed to inclusion, welcoming all qualified job seekers to apply and join our ‘ohana.

FareHarbor is an equal opportunity employer in accordance with all applicable federal, state and local laws. We do not discriminate on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, national origin, disability, age, or veteran status, or any other classification protected by federal, state, or local law. If you need adjustments during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

To learn more about how we use your information, see our Privacy Statement for Applicants. By submitting your application, you confirm that you understand and agree that your information will be processed in accordance with our Privacy Statement for Applicants.

Any offer of work (e.g. employment, assignment) will be subjected to the successful completion of pre-employment screening.

What to expect from your Recruiter

Scams take place across many industries and recruitment is no different, with fraudulent attempts often leading towards requests for personal or banking information.

If you receive communication via email (with no prior context) about a role at FareHarbor and you aren’t sure about the legitimacy, please know:

1. Our FareHarbor team will never ask for money at any point in the recruitment process. This is not part of our practice at any stage. If anyone is asking for your credit card or banking information in relation to a role at FareHarbor, this is not a legitimate FareHarbor interaction and most likely fraudulent.
2. You can always check our job board and apply to a role that you are interested in – our team will reach out to any candidate that seems to be a good fit. If we have reached out to you and we see you apply, we’ll know you are interested!
3. The first step in our interview process is always an initial chat (phone or video call) with a member of our Recruitment Team, usually followed by an interview process where you may meet with other member(s) of the team during scheduled times. If you are receiving a job offer without having gone through the interview process, it is not a legitimate role at FareHarbor. For more information about what it’s like to work at FareHarbor and what we do, check out our FareHarbor Boarding Pass. 

If you are interested in a role at FareHarbor, you can always apply directly to any job posting. This will be a guaranteed way to ensure that the role is legitimate and you will be speaking to a member of the FareHarbor Recruitment Team if it seems to be a mutual fit.

Thank you!