Lead RCM Service Manager

<p>At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 725,000+ customers.  As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Wellness industries.</p><p></p><p>We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: <a href="https://careers.evercommerce.com/us/en" target="_blank">https://careers.evercommerce.com/us/en</a></p><p></p><p>We are seeking a <b>Lead RCM Service Manager</b> to support and elevate the performance of our Service Manager (SM) organization. This role combines direct client ownership with team leadership responsibilities, serving as a “working lead” who maintains a smaller portfolio of clinics while guiding, coaching, and supporting a team of SMs.</p><p></p><p>The Lead RCM Service Manager plays a critical role in identifying at-risk clients, driving operational consistency, and ensuring alignment across Service Managers, Claims Management, and Vendor teams. This individual will partner closely with RCM leadership to provide visibility into client health, escalate risks, and help implement process improvements that drive better outcomes.</p><p>This is a highly collaborative role requiring strong leadership, revenue cycle expertise, and the ability to influence without direct authority.</p><div></div><p></p><p><b>Responsibilities</b></p><p>Client Ownership (Reduced Book of Business)</p><ul><li>Manage a smaller portfolio of assigned clinics, maintaining full accountability for client relationship, performance, and satisfaction.</li><li>Lead client meetings focused on KPIs, financial performance, trends, and action plans.</li><li>Identify risks early and implement corrective strategies to improve outcomes.</li><li>Serve as an escalation point for complex client issues when needed.</li></ul><p></p><p>Team Leadership & Support</p><ul><li>Support a team of RCM Service Managers by providing guidance, coaching, and day-to-day direction.</li><li>Assist SMs in identifying at-risk clinics through KPI trends, AR performance, and operational indicators.</li><li>Join SM client calls as needed to provide additional support, expertise, or escalation management.</li><li>Reinforce best practices in client communication, KPI management, and revenue cycle strategy.</li><li>Act as a resource for complex scenarios, helping SMs navigate challenges and drive resolution.</li></ul><p></p><p>Client Health & Risk Management</p><ul><li>Partner with SMs to proactively monitor clinic health across key performance metrics, including:<ul><li>AR Aging (with emphasis on >90/120 days)</li><li>Denial trends</li><li>Clean claim rate</li><li>Collection performance</li><li>Claim backlog and throughput</li></ul></li><li>Ensure consistent use of risk identification frameworks (e.g., RAG status) across the SM team.</li><li>Drive accountability for action plans on at-risk accounts and monitor progress toward resolution.</li></ul><p></p><p>Operational Alignment</p><ul><li>Partner closely with Claims Management and Vendor Management teams to ensure alignment on priorities, workflows, and performance expectations.</li><li>Help facilitate communication between SMs and operational teams to remove blockers and improve execution.</li><li>Promote consistency in processes, workflows, and documentation across the SM organization.</li><li>Support implementation of new operational models, tools, and process improvements.</li></ul><p></p><p>Leadership Communication & Reporting</p><ul><li>Provide regular updates to RCM Director on overall client health, risks, escalations, and team performance.</li><li>Surface trends, themes, and systemic issues impacting client outcomes.</li><li>Assist in preparing executive-level summaries and reporting as needed.</li><li>Contribute to strategic planning and continuous improvement initiatives within the RCM organization.</li></ul><p></p><p>Process Improvement & Enablement</p><ul><li>Help define, document, and reinforce standard operating procedures (SOPs) and best practices for the SM team.</li><li>Support onboarding and training of new Service Managers.</li><li>Identify gaps in workflows, reporting, or communication and recommend solutions.</li><li>Drive adoption of tools, reporting, and performance frameworks across the team.</li></ul><div></div><p></p><p><b><span>Skills and Experience needed for success in this role:</span></b></p><ul><li>Minimum <b>5+ years</b> of experience in Revenue Cycle Management, healthcare account management, or medical billing operations.</li><li>Proven experience managing client relationships and driving revenue cycle performance.</li><li>Demonstrated ability to mentor, coach, or lead team members (formal or informal leadership).</li><li>Strong understanding of revenue cycle KPIs, payer behavior, and operational workflows.</li><li>Experience working cross-functionally with billing, claims, coding, and vendor teams.</li><li>Strong analytical, problem-solving, and decision-making skills.</li></ul><p></p><p></p><p>Preferred Qualifications</p><ul><li>Experience in an outsourced RCM or multi-client environment.</li><li>Advanced Excel and data analysis skills.</li><li>Experience with Salesforce, Zoom, and Google.</li><li>Strong presentation skills with ability to communicate effectively at both client and executive levels.</li><li>Experience supporting process improvement, SOP development, or operational transformation initiatives.</li></ul><div></div><p></p><p><b>Where: </b>The EverCommerce team is distributed globally, with teams in the U. S., Canada, the U. K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the <span>United States </span> – if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.</p><p></p><p></p><p><b><span>Benefits and Perks:</span></b></p><ul><li>Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid</li><li>Continued investment in your professional development</li><li>Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.</li><li>401k with up to a 4% match and immediate vesting</li><li>Flexible and generous (FTO) time-off</li><li>Employee Stock Purchase Program</li></ul><p></p><p></p><p></p><p><b><span>Compensation</span></b><b>:</b> The compensation for this position <span>is $60,000 to $70,000 USD</span> per <span>year</span> in most <span>US </span>locations. <span>Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.</span></p><p></p><p></p><div><div><div><div><div><div><div><p><span>EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!</span></p></div></div></div></div></div></div></div>