Senior Program Manager

Position:
Senior Program Manager, Risk & Fraud

Company:
Etsy

Compensation:
$134,000.00 - $174,000.00

Location:
United States, Brooklyn

Employment type:
Full-time

Work Arrangement:
Hybrid

Short Summary:
The Senior Program Manager, Risk & Fraud will design, lead, and continuously improve a portfolio of strategic programs that strengthen Etsy’s fraud defenses, focusing on key risk areas including Seller Fraud, Buyer Fraud, and more.

Responsibilities:
- Support building tools, systems, policies, and processes to detect and mitigate fraud.
- Develop project briefs, PRDs, and program charters; define scope, milestones, and success metrics.
- Own the operating rhythm for key programs by scheduling and documenting meetings, tracking actions, and ensuring follow-through.
- Develop and maintain program documentation and reporting tailored to multiple audiences.

Requirement:
- 5 years of program management or related experience.
- 3+ years in Risk, Fraud, or Trust and Safety; operations experience is a plus.
- SQL proficiency is a plus.
- Proven track record of leading cross-functional programs.
- Data-driven with strong communication skills.
- Ability to maintain composure in high-stress situations.
- Curiosity and a drive for continuous improvement.

Benefits:
- Eligible for an equity package and an annual performance bonus.
- Competitive benefits that support you and your family.