IT Helpdesk Apprentice

About EarnIn

As one of the first pioneers of earned wage access, our passion at EarnIn is building products that deliver real-time financial flexibility for those with the unique needs of living paycheck to paycheck. Our community members access their earnings as they earn them, with options to spend, save, and grow their money without mandatory fees, interest rates, or credit checks.

We’re fortunate to have an incredibly experienced leadership team, combined with world-class funding partners like A16Z, Matrix Partners, DST, Ribbit Capital, and a very healthy core business with a tremendous runway. We’re growing fast and are excited to continue bringing world-class talent onboard to help shape the next chapter of our growth journey.

POSITION SUMMARY

EarnIn is a fintech company on a mission to build products and services that create better financial outcomes for everyday Americans. We are seeking a motivated, detail-oriented IT Helpdesk Apprentice to join our Enterprise IT team in Mountain View, CA. This apprenticeship provides structured, hands-on experience in IT operations, device lifecycle management, and helpdesk support in a fast-paced technology environment.

The apprentice will work directly with the IT Support team to support day-to-day IT operations at our MTV/HQ office. This is a real-world apprenticeship, not a shadow experience. You will own meaningful work from day one, including device management, imaging automation, inventory operations, and end-user support. This position runs 10-15 hours per week on-site and is expected to span 12-24 months in alignment with Cabrillo College's CIS Apprenticeship program requirements. We are unable to provide visa sponsorship or immigration support for this position.  

WHAT YOU'LL DO 

Device Lifecycle and Imaging 

• Enroll corporate and BYOD devices into Mobile Device Management (MDM) platforms (Jamf Pro and Workspace ONE); troubleshoot and resolve MDM-related issues
• Receive, inspect, and process returned corporate laptops from departing or transitioning employees
• Perform secure data backup of returned devices prior to wiping and reimaging using Druva
• Execute and continuously improve automated laptop imaging and provisioning workflows using Jamf Pro and Microsoft Intune, reducing manual setup time
• Configure standard software, OS settings, and access controls on newly provisioned devices; experience with macOS and Google Workspace is a plus
• Conduct quality assurance checks to verify each device meets EarnIn standards before deployment

Physical Device Inventory Management

• Maintain an accurate, up-to-date inventory of all IT hardware, including laptops, mobile devices, peripherals, and accessories
• Perform periodic inventory reconciliation to ensure all assets are accounted for, and records are current
• Track device conditions, models, serial numbers, and assignment history using IT asset management tools (e.g., Jamf Pro, ServiceNow, Jira Asset Management, or equivalent)
• Coordinate with the IT and Finance teams on the intake, storage, and disposition of hardware

IT Helpdesk Support

• Provide in-person technical support to employees at MTV/HQ for hardware and software issues; common tools include macOS, Windows, Google Workspace, Slack, and Zoomth
• Assist with onboarding setup for new employees, including workstation configuration and access provisioning
• Support offboarding processes, including device collection, account deactivation coordination, and asset recovery
• Troubleshoot common technical issues and escalate complex cases to senior IT staff as appropriate
• Maintain and update internal knowledge base articles for common IT issues and procedures

Conference Room & AV Support

• Ensure conference room equipment (displays, cameras, Zoom Rooms, etc.) is maintained and updated on the current OS and application versions
• Perform periodic checks of AV equipment across the office and flag issues for remediation
• Host or assist with company All Hands or team offsite events, AV needs

Process Improvement & Automation

• Document current imaging and provisioning workflows and identify opportunities for automation
• Assist in building or improving tooling and scripts to streamline repetitive IT operational tasks
• Participate in team retrospectives and contribute ideas for improving IT operations

WHAT WE'RE LOOKING FOR 

• Currently enrolled in or recently completed coursework in Information Technology, Computer Science, Cybersecurity, or a related field at Cabrillo College or another accredited institution
• Eligible and committed to participating in Cabrillo College's formal CIS Apprenticeship program for a minimum of 12 months
• Located in or able to commute to Mountain View, CA for scheduled on-site hours (10-20 hours/week)
• Basic understanding of computer hardware, operating systems (macOS and/or Windows), and common software applications
• Familiarity with or curiosity about device imaging, MDM tools (e.g., Jamf Pro), or IT automation is a strong plus; training will be provided
• Strong attention to detail and commitment to accuracy in inventory and documentation tasks
• Effective written and verbal communication skills for working with team members and end users
• Ability to work independently, manage time across part-time hours, and follow through on assigned tasks
• Respect for data privacy, security practices, and handling of sensitive employee information
• Eagerness to learn, grow in the IT field, and take on increasing responsibility over the course of the apprenticeship

PROGRAM DETAILS AND EXPECTATIONS 

• This is a formal apprenticeship in partnership with Cabrillo College's CIS Apprenticeship Program
• The apprentice is hired directly as an EarnIn hourly employee and goes through our standard onboarding and background check process
• Starting compensation is $25/hour, with at least one pay increase before the end of the apprenticeship (as required by the program)
• The hiring manager will attend quarterly committee meetings with Cabrillo College and complete a skills competency assessment for the apprentice twice per year
• The apprentice is expected to maintain satisfactory progress in their college coursework and achieve at least a 75% pass rate on competency assessments
• Part-time, no benefits; estimated 10-20 hours/week on-site at our Mountain View, CA office
• Successful apprentices may be considered for conversion to a full-time IT Support role at EarnIn upon completion pending business needs and performance 

#LI-Onsite

A Note on AI in the Hiring Process: EarnIn may use Artificial Intelligence (AI)-powered tools during the hiring process, including tools that generate summaries or notes for interviewers, review resumes, assist with scheduling, or help identify themes across candidate responses and profiles for a given role. Final hiring decisions are made by human interviewers and hiring managers. If you have any concerns about the use of AI in our hiring process, please connect with your recruiter. With your consent, EarnIn may use AI tools to help transcribe or summarize i nterviews. Recordings are treated as confidential candidate data and are accessible only to authorized hiring personnel. Declining to be recorded will not negatively affect your candidacy or evaluation.

At EarnIn, we believe that the best way to build a financial system that works for everyday people is by hiring a team that represents our diverse community. Our team is diverse not only in background and experience but also in perspective. We celebrate our diversity and strive to create a culture of belonging. EarnIn does not unlawfully discriminate based on race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, gender expression, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, registered domestic partner status, sexual orientation, genetic information, or any other basis protected by local, state, or federal laws. EarnIn is an E-Verify participant. 

EarnIn does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or HR team.