IT Specialist

Position:
Junior IT Specialist - OP02220

Company:
Dev.Pro

Location:
Ukraine, Lviv

Employment type:
On-site

Work Arrangement:
On-site

Short Summary:
Dev.Pro is hiring a friendly, flexible, and reliable IT Specialist to join their Lviv-based IT Support team. The role involves supporting services for users and clients, working with various technologies, and solving technical issues efficiently.

Responsibilities:
- Help fix tech issues and optimize productivity for office and remote contractors
- Perform basic configuration of laptops, re-install OS, and set up required software
- Resolve systems and applications issues
- Manage users and permissions across multiple platforms (Active Directory, Google Workspace, Atlassian, Jira, Team Password Manager)
- Create and maintain project documentation
- Assist with IT equipment management and sourcing
- Support lab environment and networks
- Write and troubleshoot basic scripts (Bash, Powershell, or Python)
- Efficiently manage parcel receipt and shipping worldwide

Requirement:
- Up to 6 months of experience
- Expertise in troubleshooting hardware
- Experience with ticket tracking systems
- Experience in support work and user management
- Experience with macOS, Linux (Ubuntu), and Windows OS administration
- Understanding of system configuration (packages, installers)
- Knowledge of command line tools and manuals
- Basic knowledge of network protocols (TCP/IP, UDP, HTTP, SMTP, SNMP, DNS)
- Experience in writing and troubleshooting basic scripts using Bash
- Intermediate+ English level
- Desirable: Experience with SaaS systems and cloud services (AWS, GCP), knowledge of Atlassian tools, experience with Python

Benefits:
- 30 paid days off per year
- 5 paid sick days, up to 60 days of medical leave, and 6 paid days off for major family events
- Partially covered health insurance after probation, plus a wellness bonus after 6 months
- Opportunities for skill growth with English lessons, online training, and conferences