Operations Systems Analyst

Position:
Contract Operations Systems Analyst

Company:
Customer.io

Compensation:
$75/hr - $85/hr USD (or equivalent in local currency) depending on experience

Location:
Remote

Employment type:
Contract

Work Arrangement:
Remote

Short Summary:
Customer.io is seeking a contract Operations Systems Analyst to join the Strat Ops team to evaluate AI model options and manage operational vendor projects.

Responsibilities:
- Evaluate AI model options as they come to market — commercial, open source, and on-prem — and build a repeatable framework for assessing cost, capability, and security tradeoffs (75% of role).
- Build and maintain cost models comparing API-based pricing against flat subscription alternatives for heavy AI users.
- Validate different approaches to controlling AI cost exposure, giving stakeholders data to act on instead of ad hoc decisions.
- Keep the evaluation framework current as models and pricing shift, including tracking renewal timing on AI vendor agreements.
- Support smaller-scope vendor evaluation projects, starting with SMS and messaging vendors — compliance capability, aggregator relationships, and pricing structure (25% of role).

Requirement:
- Experience evaluating software vendors, ideally including AI platforms or communications/messaging platforms.
- Comfort building cost models and structured vendor comparison frameworks.
- Able to work independently with senior stakeholders across technical and operations teams.
- Experience in a B2B SaaS environment preferred.
- Familiarity with SMS or messaging compliance is a plus but not required.

Benefits:
Customer.io is committed to building an inclusive team culture and implementing bias-free hiring practices.