Field Services Engineer

About the Role

As a Field Services Engineer (d/f/m), you will make an impact by delivering hands-on IT support and end-to-end infrastructure services across a dynamic, fast-paced manufacturing and enterprise environment. You will be a valued member of our IT Infrastructure team and work collaboratively with end users, cross-functional technology teams, and third-party vendors to ensure the seamless operation of desktop, network, and facility IT systems — including highly specialized manufacturing and lab environments.

In This Role, You Will:

·       Provide Break-Fix and end user support, including the installation, configuration, and advanced troubleshooting of Windows workstations, hardware, software components, and mobility devices.

·       Manage the full IT Asset lifecycle for the location/region — covering asset collection, imaging, labelling, allocation, recovery, hygiene validation, disposal, and system updates in coordination with vendors.

·       Deliver Smart Hands and Feet and Data Center support, including Rack and Stack commissioning/decommissioning of infrastructure devices, physical vendor access coordination, and Power Shutdown maintenance activities for network devices and servers in IDF/MDF/MMR and Data Center/Server rooms.

·       Support manufacturing and lab IT systems, including Shop-Floor handhelds, scanners, rugged tablets, Zebra printers, and PCs on manufacturing lines or attached to specialized test equipment, with working knowledge of GMP/GxP and Clean Room environments.

·       Ensure network and communications continuity across LAN, Wi-Fi, Video Tandberg, Printers, and Voice systems, while performing cable patching coordination, Printer Management, and advanced troubleshooting to identify root causes of incidents reported by end users.

Work Model

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various wellbeing programs. Based on this role's business requirements, this is a fully onsite position based in Norderstedt, Germany.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What You Need to Have to Be Considered

·       Fluent German language skills at C1–C2 CEFR level (mandatory).

·       Minimum 2 years of deskside or field support services experience in an enterprise environment.

·       Strong understanding of MS Windows Operating Systems and MS Office / core business applications.

·       Basic knowledge of networks, telecom, and compute/storage infrastructure.

·       Strong analytical, troubleshooting, and customer support skills, with the ability to communicate effectively with multiple teams and OEMs on high-priority incidents.

·       Diploma or degree in IT; ITIL certification or equivalent additional certification preferred.

These Will Help You Stand Out

·       Advanced knowledge of MacOS & iOS environments, including administration, imaging, endpoint deployment processes, and mobile device management.

·       Practitioner-level experience with SCCM 2012 and Microsoft 365 (O365).

·       Hands-on experience supporting manufacturing, lab, or distribution center IT environments, including familiarity with GMP/GxP requirements and Clean Room protocols.

·       Advanced Microsoft server support skills and a solid understanding of policy, user certificates, and keychain design, management, and deployment.

·       Experience performing data collection and preservation activities related to migrations and/or eDiscovery.

Cognizant US Corporation is an Equal Opportunity Employer Minority/Female/Disability/Veteran. If you require accessibility assistance applying for open positions in the US, please send an email with your request to CareersNA2@cognizant.com