Operations Lead

About the Role

This is a rare opportunity to be the first dedicated Operations & Customer Growth hire at a fast-moving, early-stage B2B SaaS company in the AI/enterprise content space. You'll work directly alongside the founding team to onboard and grow a portfolio of 40+ B2B clients, while helping to build the scalable operating infrastructure that will serve thousands of customers over time. If you're energised by ambiguity, love building systems from scratch, and want meaningful equity in a company at the ground floor — this role is for you.

What You'll Do

• Own end-to-end client onboarding — design and continuously improve the process that gets new B2B customers to value quickly

• Serve as the primary operational point of contact for 40+ existing clients, driving retention, expansion, and satisfaction

• Build the AI-native operating system that underpins client delivery — automating workflows, documentation, and reporting at scale

• Identify upsell and cross-sell opportunities within the existing client base and work with founders to convert them

• Define and track key operational and customer success metrics; surface insights to inform product and go-to-market strategy

• Act as the voice of the customer internally, feeding structured feedback into the product roadmap

• Help recruit and eventually manage the operations and customer success function as the team grows

What We're Looking For

Required

• 0–5 years of experience in operations, customer success, consulting, or a similar client-facing role

• Demonstrated ability to build and improve processes from scratch — you don't wait to be told what to do

• Strong communication skills in both German and English; comfortable engaging senior B2B stakeholders

• Analytical mindset — comfortable with data, metrics, and building dashboards or reports

• Genuine enthusiasm for AI technology and how it is reshaping enterprise workflows

• High ownership mentality and a bias for action in ambiguous, fast-changing environments

Nice to Have

• Background in management consulting (e.g. strategy, operations, or digital transformation practices)

• Prior experience at a B2B SaaS startup or scale-up in an early-stage operations or CS role

• Familiarity with AI-powered content, SEO, or enterprise knowledge-management tools

• Experience with CRM, automation, or no-code tooling (e.g. HubSpot, Notion, Zapier, Make)

Compensation & Benefits

• Base salary: €70,000 – €110,000 annually, depending on experience and profile

• Equity: 0.25% – 0.75% VSOP, reflecting meaningful founding-team upside

• Direct collaboration with founders and significant influence over company direction

• Fast-paced, high-ownership environment with real scope to grow into a leadership role

Location

• Munich, Germany — on-site role

• Visa sponsorship is not available for this position