Assistant Store Lead

The Way We Live. We strive for excellence in everything we do in life. Our crafted drinks are a way we show respect for our customers and ourselves. They are the beginning of a relationship built on trust and care that through time grows to see our stories unfold in our city. As part of local communities, each Black Rock Coffee Bar team finds ways to serve their neighborhoods. And by doing so we help raise the bar for relationship and compassion. As relationship grows, so does accountability. We hold each other to higher standards for the good of all. Whether it be care for nature, care for those in need, or just a sincere desire to see others do well, we learn to expect a lot from each other and a lot for our customers. Our priority at Black Rock is not for others to know who we are and what we do... but for others to allow us to know them, to add fuel to their story, and to share in the journey. Job Title:  Assistant Store Lead Reports To:  Store Lead Hourly Rate: Starting at $21/hour + tips + bonus eligible FLSA Status: Hourly / Nonexempt / Full-Time Position Overview. As the Assistant Store Lead, you are self-driven, able to work in a fast-paced environment, and will consistently provide servant leadership to all team members. You thrive in established and new environments and lead the team by example by assisting the Store Lead in maintaining a positive environment, which provides fast, efficient, and friendly service. You will assist in training and mentoring team members in customer service, product knowledge and education, safe work practices, and a demonstrated commitment to Black Rock Coffee Bar's values, policies, and procedures. Services and Duties. As the Assistant Store Lead, you will support daily store operations and leadership with a focus on Sales, People, Operations, and Cost Balancing (SPOC). Your essential duties and key responsibilities include, but are not limited to:

• Leads, communicates, and champions Black Rock Coffee Bar values, policies, and procedures.
• Models exceptional customer service for the team.
• Establishes effective, positive communication among Team Members through appropriate channels.
• Serves as the active leader on shift, maintains adequate coverage, arranges coverage for unexpected absences, and ensures meal and rest periods are provided per state requirements.
• Assists in planning and executing sales promotions as assigned by Marketing.
• Supports successful store operations with focus on SPOC outcomes.
• Promotes safe work practices, reports incidents and accidents promptly to the Store Lead, and follows required procedures.
• Works a total of 40 hours per week, dedicating at least 32 hours per week to on-bar duties.
• Supports the Store Lead in hiring, onboarding, and training processes.
• Completes off-bar leadership tasks as assigned, including approving timecards, cash management, and other checklist items.
• Troubleshoots equipment issues, addresses Team Member concerns, and resolves operational issues in real time.
• Assists with inventory management, including orders, counts, and product runs; submits mileage reimbursement in accordance with Company policy.
• Attends leadership meetings as scheduled, including biweekly or monthly sessions based on regional requirements.
• Black Rock Coffee Bar reserves the right to add or modify duties and responsibilities at any time and at its sole discretion.

Additional Barista Duties. In this hourly, non-exempt role, you will also perform on-bar responsibilities. Your additional Barista duties include, but are not limited to:

• Immediately and warmly welcomes customers and Team Members, ensuring a positive, welcoming, and engaging environment.
• Abides by service speed requirements without compromising beverage quality or customer service, including third-party orders.
• Prepares and serves coffee and coffee-less beverages and food items using retail equipment, such as espresso machines and convection ovens.
• Maintains clean and organized work and customer areas, following health and safety guidelines.
• Promotes new coffee offerings and seasonal specials to enhance brand awareness and sales.
• Handles accurate cash and credit transactions, including daily cash deposits when required.
• Supports training initiatives and mentors new Team Members during onboarding.
• Holds leadership team accountable for assigned daily, weekly, and monthly tasks.
• Handles customer complaints and resolves issues professionally and promptly.
• Assists in inventory management and restocks supplies as needed, including product displays.
• Provides guidance on proper line busting during peak periods to expedite customer orders, which may require exposure to various elements.
• Proficient at working independently during shifts with self-directed initiative and minimal supervision.
• Always follows Black Rock Coffee Bar policies and procedures diligently.
• Black Rock Coffee Bar reserves the right to add or modify duties and responsibilities at any time and at its sole discretion.

Professional Development. At Black Rock Coffee Bar, professional development is a key driver of success. We seek individuals who demonstrate strong business maturity, embrace innovation, and confidently recommend ideas while thoughtfully evaluating risks and outcomes. In this role, you are expected to:

• Demonstrate ownership and accountability by proactively identifying issues, addressing gaps, and escalating challenges while monitoring progress against strategic initiatives.
• Think strategically and creatively, identifying opportunities to improve how we communicate, train, and support the field while balancing practicality and execution.
• Communicate with influence and clarity, consistently presenting updates on projects to cross-functional teams and leaders with confidence, enthusiasm, and precision.

You will model collaboration and thoughtful participation, contributing to both company growth and the development of those around you. A continuous improvement mindset is essential. Seeking feedback, applying lessons learned, and adjusting approaches to drive better outcomes over time. Work Environment. This hourly, nonexempt role operates primarily in a fast-paced retail coffee shop environment, with the majority of time spent working on bar alongside the team. The Assistant Store Lead regularly engages with customers, prepares beverages, and supports store operations during peak and non-peak hours. This role requires the ability to work in the following conditions and perform the following tasks:

• Guest-facing environment with frequent interaction and periods of high volume and noise.
• Prolonged standing and walking for most of the shift, with rest and meal periods provided per law.
• Frequent on-bar work using POS systems, espresso machines, grinders, ovens, and other café equipment.
• Exposure to heat, cold, steam, and approved cleaning agents consistent with foodservice operations.
• Indoor and outdoor duties, including order taking, line busting, and customer support in varying weather conditions.
• Variable scheduling, including early mornings, evenings, weekends, and holidays.
• Light administrative work completed on site, including scheduling support, timecard review, inventory tasks, and email communication.
• Use of handheld devices, store systems, and basic computer functions to complete job duties.
• Ability to lift, carry, push, or pull items such as product, supplies, and equipment weighing up to 15 pounds.

Skills and Competencies. To excel in this role, you should bring a strong combination of leadership skills, customer service mindset, and operational discipline. The essential competencies and qualifications for success as a Store Lead include:

• Strong communication and interpersonal skills to lead and support team and guest engagement.
• Ability to thrive in a fast-paced environment while managing competing priorities.
• Experience fostering a positive team culture through accountability and recognition.
• High attention to detail, accuracy, and follow-through on assigned tasks.
• Flexibility to work varied schedules, including weekends and holidays.
• Self-motivated and dependable, capable of independent decision-making.
• Understanding of safety procedures and commitment to a clean, safe working environment.
• Must have been employed at Black Rock Coffee Bar for at least 6 months unless otherwise approved.

Benefits. Black Rock Coffee Bar offers a comprehensive benefits package including:

• Paid Time Off
• Performance-based bonus opportunities 401(K) Retirement Savings Plan with company match for eligible* team members
• Health insurance (medical, vision, dental) options for you and your family Pet insurance and Discount Programs because we know pets are family too!
• Long-Term Disability, Life, and AD&D coverage options
• Paid holidays
• Employee Assistance Program
• Ongoing professional development and training opportunities
• Discount program on childcare, recreation, lifestyle brands, and more
• Free drinks to keep you energized!

*Team members who complete 1,000 hours within a consecutive 12-month service requirement and have attainment of age 21, are eligible for 401(K) participation. Additional Information. By submitting your application and/or resume, you are indicating that all information is true and correct. Any untruthful or misleading information is cause for removal from the applicant pool or dismissal if employed. The above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The duties and responsibilities of this position are subject to change and other duties may be assigned or removed at any time. Black Rock Coffee Bar is an at-will employer. If you are hired, this means your employment is for an indefinite period and it is subject to termination by you or Black Rock Coffee Bar, with or without cause, with or without notice, and at any time. Nothing in this policy or any other policy of Black Rock Coffee Bar shall be interpreted to conflict with or to eliminate or modify in any way, the at-will employment status of Black Rock Coffee Bar employees. Black Rock Coffee Bar values diversity in its workforce and is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or based on disability.