Client Success Manager

Position:
Client Success Manager - Social (Maternity Cover - 12 months FTC)

Company:
Bazaarvoice

Compensation:
£57,024 - £65,000 a year

Location:
United Kingdom, London

Employment type:
Part-time

Work Arrangement:
Hybrid

Short Summary:
Bazaarvoice is seeking a part-time Client Success Manager to support a dynamic book of business during a 12-month maternity leave. The role involves partnering with clients to optimize their use of Bazaarvoice tools and services, driving adoption, and increasing client satisfaction.

Responsibilities:
- Partnering with Enterprise, Midmarket, Retail clients across Europe for 25 - 30 hours a week
- Advise clients on strategies to maximize the value of their Bazaarvoice solution
- Execute high-value activities and manage client lifecycle across a portfolio using productivity tools (Salesforce, Gainsight, etc.)
- Discover and influence client’s internal success metrics
- Manage client health by identifying, documenting and working with cross-functional team members
- Promote new feature adoption to enhance client satisfaction and program performance
- Observe and track trends across portfolio to develop best practices
- Develop a deep understanding of social commerce and creator marketing

Requirement:
- Positive, self-starter attitude with a knack for creative problem solving
- Customer-centric with strong communication skills (oral and written)
- Skillful in time management, organization, and prioritization
- Bachelor’s Degree and 1-2 years of experience in account management, client success, sales, marketing and/or social media preferred

Benefits:
- Commitment to diversity and inclusion
- Equal employment opportunities (EEO) for all team members and applicants