Assistant Regional Replenishment Center Manager

Address

Rock Hill, SC, USA

Job Summary 

The Regional Replenishment Center (RRC) Assistant Manager is responsible for assisting the RRC Manager in managing the operation at one of our established wholesale HVAC distributorships that carry multiple brands of equipment, parts and supplies.  The goal of this role is to successfully manage the daily operations specific to receiving, put away, team building, coaching, accurately shipping all shipments, and the overall standards of the floor and racking ie: product is flush to the line and/or the racks, product is allocated in the proper zone, items a accurately being received in the correct locations, consolidation and replenishments are being practiced daily, etc. all while continuously improving service and reducing errors. The role of the Assistant Manager is that of a working manager and you must lead by example by setting the bar and proving that it can be met. 

Essential Duties/Accountabilities 

• Supervise all daily functions of the regional replenishment center; focused on in-bound and out-bound shipments, put-away and replenish. 

• Walking the warehouse daily, focusing on identifying obstacles and opportunities that may have an effect on the daily operation 

• Auditing all shipments before they ship. Inspecting to ensure correct items are being shipped, quantities shipped, and potential damages. Eliminating Variances altogether. 

• Researching any missing items to minimize locked locations and keeping our fill rate up. 

• Communicating with the RRC manager as well as with the Branch if there is any issue with their shipment. 

• Maintain a professional demeanor with vendors, fellow employees, service centers and all other individuals you may interact with. 

• Responsible for maintaining a 24 hour receipt process. Focused on ensuring all receipts are checked against paperwork, received into the system and put-away within 24 hours of receipt. Having a close relationship with the Support Specialist and the Inventory Control specialist to ensure that all issues with in-bound shipments are addressed promptly. 

• Responsible for ensuring any damages, shortages and overages are correctly notated and processed into our system. Working with accounts payable and vendors to fix reoccurring issues and also ensure no errors occur at time of receipt. 

• Responsible for daily responses to our service centers. Focused on working with service centers when service levels are missed, product issues (shortages, damages, etc.), lead-time adjustments based on holidays as well as responding to daily service center requests. 

• Responsible for managing our flow of inbound shipments. Working with carriers to adjust delivery times, appointment schedules and volume throughout the season. 

• Direct and participate in the bin location maintenance of all areas of the distribution center. 

• Focused on slotting, consolidation, min and max maintenance, pick sequencing and reorganizing 

• Coordinate Distribution Center training and Company/Center events. 

• Responsible for reports and reporting processes: 

• Locked locations 

• Unposted receipts 

• Items on MU’s 

• HD/WM out of balance 

• Open ASNs 

• Rebalance transfers 

• Replens 

• Transfer variances 

• Ensure warehouse equipment including but not limited to forklifts, pallet jacks, wrap machines, etc. are maintained on a regular basis. 

• Communicate and train Warehouse personnel on Company policies and safety procedures. Ensuring all employees are working in a safe manner when handling product, moving throughout the warehouse or using Company equipment. 

• Ensure there are no distractions ie: no cell phones, ear pieces, etc. on the RRC Floor. 

• Communicate with daily meetings to the team on what the expectations are for the day and where we are throughout the day to reach our goals. 

• Follow up with all associates on their assigned tasks and hold them accountable when required. 

• Ensure proper training of personnel, specific to handling product. All employees should be trained on how much and how product should be picked and packed, in an effort to eliminate product damage. 

• Responsible for monitoring daily damage and maintaining our damage pending lists 

• Working with service centers and corporate to help move damaged product 

• Follow up with all associates and know what everyone is doing and where they are at all times. 

• Ensure breaks, lunches, and restroom breaks are not being abused 

• Conduct him/herself in a professional and courteous manner in all aspects of interaction with contractors, customers and employees. 

• Responsible for recruiting, hiring, training and leading a diversified work force. 

• Responsible for rewarding exceptional performance as well as holding employees accountable for daily performance targets, ensuring progressive disciple is conducted fairly when targets are missed. 

• Responsible for managing daily productivity 

• 99.9% RRC fill rate 

• Target better pick to error ratio daily 

• Maintain a clean and organized warehouse environment, focused on daily sanitation including breakroom and restroom sanitation. 

• Bringing down shipping cost when possible by maximizing your truckloads when it is safe to do so as well as avoiding damages. 

• Ensuring that all shipments are properly billed and tracked before shipping. 

• Completing all of dashboard before the end of the day. 

• Perform other duties as assigned. 

And here is what you will need to be successful:

Qualifications 

• High School Diploma or GED required. Bachelor’s Degree in Business or related field preferred. 

• Minimum 5+ years operational experience within the wholesale/distribution/logistics industry required. Experience preferably in the operations of a wholesale HVAC equipment supply house. 

• Experience in shipping, logistics, operations, warehousing and inventory management required. 

• Experience in OSHA, DOT and EPA regulatory requirements preferred. 

• Experience leading a large team within a distribution center is preferred. 

• Strong interpersonal skills, including sales, problem‑solving, and customer service. 

• Proficient in Microsoft Office products (e.g., Word, Excel, Outlook). 

• Ability to manage and mentor employees while establishing and achieving the distribution center’s business goals. 

Skills 

• Effective written and verbal communication. 

• Ability to communicate clearly with internal and external groups at all levels. 

• Ability to develop and maintain long‑term customer relationships. 

• Strong negotiation and interpersonal skills. 

• Ability to analyze and interpret data. 

• Strong, creative problem‑solving abilities. 

• Ability to work independently and as part of a team.  

• Proactive approach to identifying and implementing process and service improvements. 

• Effective communication in English—including speaking, reading, and understanding—to ensure compliance with safety standards, training, policies, and procedures. 

Work Environment  

• The employee is regularly required to work in a warehouse, or outdoor environment. 

• Position will require employee to travel between sites in all types of weather and employee may be subjected to all types of weather conditions 

Physical Demands 

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. 

• Required to move parts and equipment weighing up to 50 pounds. 

• Required to position self to access equipment by standing, sitting,  or walking, climbing, kneeling, crouching, or crawling. 

• Operates computer and telephone equipment for extended periods of time. 

• Visual acuity is required to perform essential job functions such as reading labels, inspecting equipment, monitoring inventory, and operating machinery. Tasks may involve close vision, distance vision, color differentiation, peripheral awareness, depth perception, and visual focus. 

• Required to operate warehouse equipment  such as forklifts and pallet jacks 

Supervisory 

• This person will supervise regional replenishment center employees.  

Status

Full-Time

Company

Baker Distributing Company LLC