Senior Director, Strategy & Operations

Position:
Sr. Director, Strategy & Operations - Customer Success

Company:
Zscaler

Compensation:
Base Pay Range $203,000 - $290,000 USD

Location:
USA

Employment type:
Full-time

Work Arrangement:
Remote

Short Summary:
Zscaler is seeking a Sr. Director, Strategy & Operations for Customer Success to support the global Customer Success organization. This role focuses on driving strategic alignment, operational rigor, and cross-functional engagement to enhance business performance and customer outcomes.

Responsibilities:
- Lead Strategy and Delivery Operations for the Customer Success organization.
- Drive operational rigor and business discipline, including Quarterly Business Reviews (QBRs) and Annual Operating Planning (AOP).
- Partner with Finance and Customer Success leadership on resource and capacity planning.
- Identify opportunities to apply AI and automation to improve operations.
- Serve as a key cross-functional partner to Sales, Product, Finance, IT, and Engineering.

Requirement:
- Demonstrated curiosity and active exploration of AI tools.
- Experience in Strategy & Operations, Business Operations, or related roles.
- Proven success in leading high-performing teams.
- Strong experience in business planning, KPI development, and cross-functional execution.
- Experience in a high-growth B2B SaaS or technology environment.

Benefits:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!