Principal Program Manager

Position:
Principal Program Manager, Service Readiness (NPI)

Company:
Zscaler

Compensation:
Base Pay Range $150,500 - $215,000 USD

Location:
USA (Remote)

Employment type:
Full-time

Work Arrangement:
Remote

Short Summary:
Zscaler is seeking a Principal Program Manager to lead the operational readiness of new product offerings, ensuring the Customer Success team is equipped to deliver high-impact experiences. This role bridges product development and customer support to drive effective launch strategies.

Responsibilities:
- Developing and executing service readiness plans for new product launches, including training materials and operational procedures.
- Collaborating with product development, engineering, and customer success teams for seamless transitions.
- Identifying and addressing potential customer challenges in new products.
- Monitoring key performance indicators (KPIs) and customer feedback post-launch to drive service improvements.

Requirement:
- U.S. citizenship due to the nature of the customers assigned to this role.
- Foundational understanding of AI technologies and experience with AI-driven solutions.
- 6+ years of NPI experience within customer success/support.
- Strong understanding of product development lifecycles and technical product features.
- Excellent organizational, communication, and collaboration skills.

Benefits:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!