Director of Delivery Management

Position:
Director of Delivery Management

Company:
Zencore

Location:
United States, New York, NY (Remote)

Employment type:
Full-Time

Work Arrangement:
Remote

Short Summary:
Zencore, a Premier Google Cloud partner, seeks a Director of Delivery Management to oversee delivery outcomes across Google Cloud engagements, manage a team, and ensure client success.

Responsibilities:
- Own delivery, governance, and successful execution across a portfolio of cloud, data, infrastructure, application development, and AI engagements.
- Manage portfolio health and financial performance, including risk mitigation, budget, margin, forecasting, utilization, and change control.
- Lead teams and strategic client engagements to deliver measurable business outcomes and ensure client success beyond the scope of the SOW.
- Serve as executive delivery sponsor for key accounts.
- Build trusted relationships with client executives and act as the escalation point above the day-to-day team.
- Work side by side with Google Cloud account teams and partner engineering to align on joint delivery and expansion.
- Build, lead, and develop a high-performing delivery management team through hiring, coaching, performance management, and career development.
- Oversee global staffing, resource planning, and engagement leadership across the US, EMEA, and LATAM.
- Own and continuously improve Zencore's delivery model, including methodology, governance, estimation, tooling, quality standards, and AI-enabled best practices.
- Partner with executive leadership to develop scalable delivery processes, playbooks, and operating models that support business growth.

Requirement:
- 10+ years leading complex technology programs, with 5+ years in professional services or systems integration.
- Deep experience delivering cloud, data, and AI engagements.
- Proven ownership of portfolio performance: margin, forecasting accuracy, utilization, and client health across concurrent engagements.
- People management experience, including hiring and developing client-facing delivery leaders.
- Pre-sales credibility: shaping solutions, presenting delivery approach, writing SOWs and change orders.
- Executive presence with both client sponsors and engineers.
- Experience leading remote, multi-geo teams.
- Preferred: Google Cloud experience, Google Cloud certifications (Professional Cloud Architect or equivalent).

Benefits:
- Competitive compensation and benefits.
- Commitment to a diverse and inclusive workplace.