Customer Happiness Team Member

Position:
New Customer Happiness Team Member - Freelance Friend (6 months)

Company:
Who Gives A Crap

Compensation:
₱280 an hour

Location:
Philippines, Manila

Employment type:
Freelance

Work Arrangement:
Remote

Short Summary:
Join a leading eco-friendly household essentials business that donates 50% of profits to provide access to clean water and sanitation. As a Customer Happiness Team Member, you will deliver personalized support and foster brand loyalty.

Responsibilities:
- Deliver high-quality, personalized support across email and social media DMs.
- Take ownership of resolving product issues, delivery updates, and subscription needs.
- Identify recurring product issues and share actionable feedback with leadership.
- Collaborate with the team on tools like Monday.com and Slack.
- Use active listening to uncover root causes of customer inquiries.

Requirement:
- Empathetic problem-solver and active listener.
- Ability to craft thoughtful, personalized responses.
- Strong self-awareness and proactive in seeking feedback.
- Commitment to making a positive impact in the world.

Benefits:
- Competitive, market-informed salaries.
- Meaningful support towards healthcare.
- Generous paid leave and tailored learning opportunities.
- Free toilet paper.