IT Systems Administrator

Position:
IT Systems Administrator

Company:
Waabi

Compensation:
$100,000 - $155,000 USD

Location:
USA, Pittsburgh, PA

Employment type:
Full-time

Work Arrangement:
On-site

Short Summary:
Waabi is seeking an IT Systems Administrator to join our growing IT Operations team and provide hands-on technology support for our Sharpsburg, PA site while helping scale IT operations across all Waabi locations. This role focuses on ensuring employees have reliable, secure, and efficient technology experiences.

Responsibilities:
- Provide onsite technical support for employees at the Sharpsburg, PA location, including hardware, software, networking, and access issues
- Serve as a trusted IT partner for local teams, providing timely troubleshooting and solutions
- Support remote users and collaborate with IT team members across other Waabi locations
- Manage incidents and requests through Jira Service Management
- Create and maintain technical documentation, knowledge base articles, and standard operating procedures
- Administer endpoint management platforms for Windows, macOS, and Linux devices
- Support user lifecycle management including onboarding, offboarding, account provisioning, and access changes
- Own day-to-day IT operations for the Sharpsburg office, including workstations, printers, and network connectivity troubleshooting
- Support implementation and maintenance of endpoint security standards and controls
- Identify opportunities to improve IT workflows, automation, and employee experience

Requirement:
- 3+ years of experience in IT systems administration, desktop support, or IT operations roles
- Experience supporting Windows and macOS environments in a business setting
- Strong troubleshooting skills across hardware, software, networking, and user-facing technologies
- Ability to prioritize multiple requests while maintaining excellent customer service
- Strong written and verbal communication skills

Benefits:
- Competitive compensation and equity awards
- Health and Wellness benefits encompassing Medical, Dental and Vision coverage
- Unlimited Vacation
- Flexible hours and Work from Home support
- Daily drinks, snacks and catered meals (when in office)
- Regularly scheduled team building activities and social events