Client Success Manager

Position:
Client Success Manager

Company:
Vivo Care

Location:
Canada (Remote)

Employment type:
Not Specified

Short Summary:
Vivo Care is a leader in delivering remote care for US-based healthcare practices, focusing on improving patient outcomes and lowering medical expenses through innovative platforms.

Responsibilities:
- Client onboarding and support
- Training and education
- Drive product adoption and patient enrollment
- Long-term account management
- Relationship management
- Reporting and analysis
- Troubleshooting and support
- Ability to travel to the United States as needed

Requirement:
- Strong problem-solving and troubleshooting skills
- Ability to manage multiple client accounts and prioritize tasks effectively
- Excellent communication and interpersonal skills
- Strong Excel skills
- Tech-savvy with comfort using digital platforms
- Ability to adapt communication and training to match the audience
- Background in insurance, claims reviews, or US Healthcare is an asset
- Bachelor's degree or equivalent experience
- 3+ years of experience in a client-facing role, preferably in healthcare technology

Benefits:
- 100% coverage of employee premium for health, dental, and vision
- Flexible PTO
- Company Holiday and Paid Sick Time
- Inclusive culture fostering collaboration and innovation