Homeowner Account Manager
U.S.-based property management company · Property Management
- Work arrangement: fully remote
- Employment type: Full Time
- Seniority: middle
- Posted:
Job description
Position:
Homeowner Account Manager
Company:
U.S.-based property management company
Location:
Philippines
Employment type:
Full time
Short Summary:
As a Homeowner Account Manager, you will be the primary point of contact for homeowners, ensuring proactive communication, tracking commitments, and coordinating with internal teams to resolve issues. This role is ideal for someone who excels in account ownership and building strong client relationships.
Responsibilities:
- Knowing every owner's property, history, preferences, and current situation
- Communicating proactively — owners should hear from us before they have to ask
- Tracking every commitment we ever make to them, and making sure none are dropped
- Driving the internal team to deliver on those commitments on time and to standard
- De-escalating tense moments without losing accuracy or honesty
- Producing weekly reports that homeowners actually look forward to reading
- Building relationships so strong that referrals and renewals follow naturally
Requirement:
- Bachelor’s Degree in any field
- 2+ years of experience in customer-facing roles — account management, customer success, hospitality management, or equivalent service-industry experience
- Track record of owning client relationships, — not just answering tickets
- Strong references — who will speak to your ownership, accuracy, and communication
- Excellent verbal and written English communication skills
- Strong empathy and ability to handle difficult conversations with calm and professionalism
- Proven ability to take ownership and drive issues to resolution across multiple stakeholders
- High attention to detail with a strong focus on accuracy and follow-through
- Strong references demonstrating accountability, communication, and client relationship management
Benefits:
- Comfortable working with data, dashboards, and basic performance metrics (e.g., revenue, occupancy, P&L)
- Familiarity with or willingness to learn tools such as CRMs, ClickUp, and AI-powered systems
- Understanding of or interest in short-term rental / Airbnb operations
Homeowner Account Manager
Company:
U.S.-based property management company
Location:
Philippines
Employment type:
Full time
Short Summary:
As a Homeowner Account Manager, you will be the primary point of contact for homeowners, ensuring proactive communication, tracking commitments, and coordinating with internal teams to resolve issues. This role is ideal for someone who excels in account ownership and building strong client relationships.
Responsibilities:
- Knowing every owner's property, history, preferences, and current situation
- Communicating proactively — owners should hear from us before they have to ask
- Tracking every commitment we ever make to them, and making sure none are dropped
- Driving the internal team to deliver on those commitments on time and to standard
- De-escalating tense moments without losing accuracy or honesty
- Producing weekly reports that homeowners actually look forward to reading
- Building relationships so strong that referrals and renewals follow naturally
Requirement:
- Bachelor’s Degree in any field
- 2+ years of experience in customer-facing roles — account management, customer success, hospitality management, or equivalent service-industry experience
- Track record of owning client relationships, — not just answering tickets
- Strong references — who will speak to your ownership, accuracy, and communication
- Excellent verbal and written English communication skills
- Strong empathy and ability to handle difficult conversations with calm and professionalism
- Proven ability to take ownership and drive issues to resolution across multiple stakeholders
- High attention to detail with a strong focus on accuracy and follow-through
- Strong references demonstrating accountability, communication, and client relationship management
Benefits:
- Comfortable working with data, dashboards, and basic performance metrics (e.g., revenue, occupancy, P&L)
- Familiarity with or willingness to learn tools such as CRMs, ClickUp, and AI-powered systems
- Understanding of or interest in short-term rental / Airbnb operations
Skills
- communication_skills
- data
Languages
EN
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