Support Engineer

Position:
Support Engineer - Veterinary HealthTech

Company:
Truelogic

Location:
Canada

Employment Type:
Full time

Work Arrangement:
Remote

Short Summary:
The Support Engineer is a technical bridge between the Platform Engineering organization and the Customer Experience (CX) team, responsible for customer onboarding, data migrations, and resolving technical escalations.

Responsibilities:
- Execute end-to-end technical onboarding workflows for new customer accounts.
- Manage technical teardown workflows for customer offboarding.
- Perform structured database migrations and ensure data integrity.
- Own and triage the tier-2/3 technical ticket queue.
- Partner with Customer Success Managers to communicate technical findings.
- Maintain documentation and runbooks for operational repeatability.
- Identify patterns in recurring technical issues and build internal tooling.

Requirement:
- SQL: Strong proficiency in writing and executing queries.
- AWS: Hands-on experience with core AWS services.
- Kubernetes: Familiarity with cluster operations and troubleshooting.
- Terraform: Experience with Infrastructure-as-Code configurations.
- Helm: Experience deploying and managing Helm charts.
- Git / GitHub: Comfortable with version control workflows.
- English Communication: Strong written and verbal skills.

Benefits:
- 100% Remote Work: Work from anywhere with a reliable internet connection.
- Highly Competitive USD Pay: Market-leading compensation in USD.
- Paid Time Off: Policies to ensure well-being and recharge time.
- Work with Autonomy: Manage your time effectively.
- Work with Top American Companies: Engage in high-impact projects.
- A Culture That Values You: Prioritizes well-being and work-life balance.
- Diverse, Global Network: Collaborate with professionals from 25+ countries.
- Team Up with Skilled Professionals: Work with seasoned experts in the field.