NOC Administrator

Position:
Journeyman-NOC Administrator (R-00165)

Company:
True Zero Technologies

Location:
100% Remote

Employment type:
Full-Time

Work Arrangement:
Remote

Short Summary:
True Zero Technologies, a veteran-owned small business, focuses on the purposeful enablement of people and technology, aiming for high-quality outcomes through a community of driven individuals.

Responsibilities:
- Monitor network infrastructure in real time to ensure availability, performance, and operational stability.
- Identify, investigate, and troubleshoot network issues, outages, alerts, and performance degradations.
- Use network management and monitoring tools to detect problems, assess impact, and support timely resolution.
- Escalate incidents to appropriate engineering, infrastructure, security, or vendor support teams when required.
- Perform routine network maintenance tasks in accordance with established procedures.
- Support the implementation of approved network changes, ensuring changes are completed accurately and documented properly.
- Document incidents, changes, troubleshooting steps, resolutions, and follow-up actions clearly and accurately.
- Maintain comprehensive operational records to support reporting, trend analysis, and issue tracking.
- Communicate effectively with technical and non-technical stakeholders regarding network events, status, and resolution progress.
- Collaborate with IT staff and other operational teams to improve network performance, availability, and resilience.
- Support the development and implementation of strategies for network improvement and risk mitigation.
- Follow established operational procedures, escalation paths, and change management practices.

Requirement:
- Bachelor’s degree in Computer Science, Information Technology, or a related field; equivalent work experience may be considered in lieu of a degree.
- Training or practical experience in network operations, network monitoring, and network troubleshooting.
- Fundamental understanding of network management tools and technologies, such as Cisco, Juniper, SolarWinds, or similar platforms.
- Strong analytical and problem-solving skills.
- Ability to work effectively under pressure in a fast-paced operational environment.
- Certifications such as CCNA, CCNP, or other relevant network certifications are highly desirable.
- Requires an Interim DoD Secret or comparable clearance.

Benefits:
- Competitive salary, paid twice per month
- Best in class medical coverage, with 100% of medical premiums covered by True Zero
- Company-wide new business incentive programs
- Contribution Incentives (i.e. white papers, blog posts, internal webinars, etc.)
- 3 weeks of PTO starting + 11 Paid Holidays Annually
- 401k Program with 100% company match on the first 4%
- Monthly reimbursement of Cell Phone and Home Internet costs
- Paternity/Maternity Leave
- Investment in training and certifications to broaden and deepen your technical skills