Senior Partner Support Executive

Position:
Senior Partner Support Executive

Company:
Tripadvisor

Location:
United Kingdom, London

Employment type:
Hybrid

Short Summary:
The Senior Partner Support Executive serves as an expert escalation layer and subject matter authority across the partner support ecosystem, enabling partners to unlock maximum value for travelers through a customer-first philosophy.

Responsibilities:
- Serve as the senior escalation point for complex, high-priority partner issues.
- Take end-to-end ownership of critical Key Account friction, ensuring rapid resolution.
- Leverage data platforms to analyze operational trends and measure impact.
- Audit workflows to identify bottlenecks and propose improvements.
- Identify opportunities for automation and AI integration.
- Maintain flexibility to support various team initiatives and projects.
- Mentor colleagues and assist in complex case troubleshooting.
- Meet or exceed performance indicators for escalated case queues.
- Collaborate with internal teams to align on resolutions and process updates.

Requirement:
- 1-2 years’ experience in B2B/Partner Customer Support or Technical Support.
- Proven track record with high-value accounts and complex escalations.
- Proficiency with CRM systems, Excel, and data querying tools like BigQuery and Looker.
- Comfort with modern technology and automation tools.

Benefits:
- Competitive compensation packages, including base salary and annual bonuses.
- Flexible work arrangements and schedules.
- Donation matching for charitable contributions.
- Tuition assistance for career development.
- Annual lifestyle benefit for personal use.
- Travel perks and employee assistance programs.
- Comprehensive health benefits with competitive premiums.
- Generous referral scheme for successful candidate referrals.