Shopping Center Operations Manager

Position:
Shopping Center Operations Manager, Madrid (Chinese Speaker)

Company:
TikTok

Location:
Spain, Madrid

Employment type:
Regular

Short Summary:
We are looking for a Shopping Center Operations Manager to drive the growth of TikTok Shop's Shopping Center business in Spain. This role will own local Shopping Center channel operations and growth strategy, focusing on product incubation, user operations, campaign operations, and local market execution.

Responsibilities:
- Channel Operations: Own Shopping Center channel assortment management and subsidy strategy optimization; leverage local Spanish consumer trends and key category seasonal demand to identify product opportunities, develop campaign plans, and drive execution.
- Product Incubation: Improve product cold-start efficiency in the Spanish market, developing incubation strategies from the first order (0-to-1) through scaling (1-to-10), to improve product sell-through efficiency.
- User Operations: Optimize the user journey to improve Shopping Center visit penetration and engagement rate; design and execute refined subsidy strategies and evaluate subsidy ROI; develop new customer acquisition and existing customer retention strategies.
- Cross-team Strategy & Execution: Partner with Product, Algorithm, Recommendation, GNE, and central operations teams to identify traffic, assortment, and user experience issues, and translate insights into actionable product or operational improvements.

Requirement:
- Fluent in Chinese and English; skilled in collaborating with Mandarin-speaking and English-speaking accounts and cross-functional teams.
- 5 years of e-commerce, marketplace, or platform operations experience; experience in shopping center/marketplace/platform channel operations is preferred.
- Deep understanding of Spanish e-commerce consumers, including category preferences, seasonal demand, and the local e-commerce competitive landscape.
- Excellent English proficiency; fluent in both written and verbal communication. Spanish proficiency is preferred.
- Ability to build an operational data/metrics system; analyze the conversion funnel and evaluate subsidy ROI.
- Goal-oriented with strong ownership mentality; able to independently drive projects from 0 to 1.
- Excellent cross-cultural and cross-team communication and collaboration skills.

Benefits:
- Opportunity to build the Shopping Center business from the ground up on a leading global short-video e-commerce platform.
- A high-growth business track with rapid accumulation of full-chain cross-border e-commerce experience.
- A diverse international team with an open and inclusive work culture.
- Competitive compensation and benefits package.