Customer Support Associate

Position:
Customer Support Associate (Paid Plans)

Company:
Tide

Location:
India, Hyderabad

Employment type:
Not specified

Work Arrangement:
Not specified

Short Summary:
As a Customer Support Specialist at Tide, you will provide first-class service to our paid accounts members, managing relationships to generate revenue and add value for SMEs.

Responsibilities:
- Identify pain points and address member needs within Tide's capabilities.
- Become a brand advocate for Tide, optimizing and developing the proposition of the plan.
- Build and maintain relationships with Plus/Pro members by providing first-rate service.
- Monitor existing usage and identify new opportunities based on customer feedback and research.

Requirement:
- Comfortable on the phone with customer interactions and experience in member queries.
- Customer-focused mindset.
- Minimum 1.5 years of experience in UK/USA voice process.
- Proficient in verbal and written English (EF Set 50 minimum; C1 level certificate is a plus).
- Experience with MS Office, especially Excel.
- Upbeat, energetic, and possess solid problem-solving skills.
- Strong communication skills with customers and internal teams.
- Ability to self-drive and multitask.

Benefits:
- Competitive salary.
- Self & Family Health Insurance.
- Term & Life Insurance.
- OPD Benefits.
- Mental wellbeing support through Plumm.
- Learning & Development Budget.
- 15 days of Privilege leaves.
- 12 days of Casual leaves.
- 12 days of Sick leaves.
- 3 paid days off for volunteering or L&D activities.