System Performance Engineer

Position:
System Performance Engineer

Company:
Teradata

Location:
India, Madhapur, Hyderabad, Telangana | Pune, Maharashtra

Employment type:
Full Time

Work Arrangement:
Hybrid

Short Summary:
System Performance Engineers are key members of a specialized technical team focused on diagnosing, analyzing, and improving performance across the Teradata analytics ecosystem.

Responsibilities:
- Analyze system and database performance using logs, metrics, and diagnostic tools to identify performance bottlenecks and abnormal behavior.
- Work directly with customers and internal teams to investigate performance issues and deliver clear, actionable recommendations.
- Apply structured troubleshooting methods to isolate, reproduce, and resolve complex workload, query, and infrastructure performance problems.
- Perform root cause analysis for degradation incidents and document findings, corrective actions, and preventive recommendations.
- Partner with engineering teams to identify product defects, validate fixes, and improve observability and performance diagnostics.
- Track technical actions, tuning recommendations, and ownership across cases to ensure timely follow-through and high-quality customer communication.
- Deliver a strong customer experience through professional communication, technical depth, and a focus on measurable performance outcomes.
- Follow incident and escalation processes for priority issues while maintaining clear status updates and technical case documentation.
- Support a 24x7 global environment through participation in on-call rotations, weekend coverage, or after-hours escalations as required.
- Contribute to proactive performance improvement initiatives, including trend analysis, repeatable diagnostics, and continuous tuning best practices.

Requirement:
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related technical discipline.
- 3+ years of experience in system performance engineering, database administration, technical support, or a related role in enterprise data environments.
- Hands-on experience supporting Linux or UNIX systems in production environments.
- Strong analytical and problem-solving skills with the ability to interpret performance metrics and troubleshoot complex technical issues.
- Experience working collaboratively across support, engineering, and customer-facing teams.
- Strong communication, prioritization, and time-management skills in a fast-paced technical environment.
- Experience using ticketing, incident management, or case tracking systems such as ServiceNow.

Benefits:
- Flexible work model.
- Focus on well-being and personal/professional growth.
- Commitment to fostering an inclusive environment.