Customer Renewal Manager

Position:
Customer Renewal Manager

Company:
Teradata

Location:
Egypt, Cairo

Employment type:
Full Time

Work Arrangement:
Hybrid

Short Summary:
The Customer Renewal Manager (CRM) is responsible for driving the end-to-end renewal lifecycle for assigned customers, sustaining/renewing customers, and growing the ARR baseline. The CRM will partner closely with the Account team to ensure effective account collaboration and prevent cancellations and erosions.

Responsibilities:
- Manage several customers to business objectives including recurring revenue retention and growth.
- Work with the account team on account planning to identify customer needs/risks and opportunities.
- Negotiate standard and custom renewals including terms, SLAs, and penalties.
- Complete and execute preventive actions on cancellations and erosions.
- Develop and deliver cancel and erosion save plans to increase customer retention and revenue retention.
- Prepare and deliver customer presentations to align with business objectives.
- Oversee or prepare renewal contract/SOW as necessary.

Requirement:
- BSc/BCA degree or equivalent.
- Minimum of 5 years related work experience.
- Demonstrated sales success managing account relationships and developing new account opportunities.
- Ability to work with multiple customers simultaneously.
- Fluent in Salesforce, Excel, PowerPoint, SharePoint, ERP, Install Base, and Contract Lifecycle Management solutions.
- Advanced interpersonal, listening, and communication skills.

Benefits:
- Flexible work model.
- Focus on well-being and personal/professional growth.
- Commitment to fostering an inclusive environment.