Customer Success Manager

Position:
Customer Success Manager

Company:
Tenable

Location:
Colombia, Bogotá

Employment type:
Remote

Short Summary:
The Customer Success Manager executes foundational customer success strategies to ensure customer satisfaction, drive product adoption, and help customers achieve their business goals. This role focuses on building and maintaining strong customer relationships, providing proactive support, and driving measurable outcomes such as improved customer health, retention, expansion, and satisfaction.

Responsibilities:
- Build and nurture trusted advisor relationships with assigned customers.
- Lead customers through the onboarding process for long-term success.
- Meet or exceed renewal and expansion targets through proactive engagement.
- Monitor customer health metrics and adoption trends.
- Conduct discovery conversations to identify customer goals and success criteria.
- Develop a strong understanding of Tenable’s product suite.
- Collaborate cross-functionally with internal teams to address customer needs.
- Serve as the primary point of contact for account escalations.

Requirement:
- BA/BS degree or equivalent work experience, with 5+ years in customer-facing roles.
- Proven experience with SaaS or subscription-based solutions.
- Strong relationship management skills.
- Demonstrated success in meeting renewal and expansion targets.
- Analytical mindset with experience leveraging customer data.
- Exceptional verbal and written communication skills.
- Proficiency with tools such as Salesforce.com and Google Suite.
- Strong organizational skills and ability to thrive in a fast-paced environment.
- Familiarity with customer success methodologies.
- Willingness to travel once per year for company events.
- Must be fluent in Spanish and English.

Benefits:
- Join a culture of belonging, respect, and excellence.
- Partner with talented and passionate people in the industry.
- Support and resources to do work that truly matters.