Customer Success Manager

Position:
Customer Success Manager, Nordics

Company:
SUSE

Location:
Sweden, EMEA

Employment type:
Full time

Short Summary:
As a Customer Success Manager at SUSE, you will guide enterprise customers in the Nordics from ambition to outcome, ensuring they have the strategy and resources to succeed. You will be accountable for customer retention, adoption, and expansion, directly impacting SUSE's growth metrics.

Responsibilities:
- Shape the success strategy with customers and co-create outcome-based Customer Success Plans.
- Guide customers from deployment to value realization across the SUSE portfolio.
- Maintain accountability for renewal health and gross retention across accounts.
- Foster management-level connections between customers and SUSE leadership.
- Mobilize internal teams to support customer priorities and ensure a consistent experience.
- Translate customer insights into input for product and service evolution.

Requirement:
- Proven experience in a Customer Success or comparable strategic role in the Nordics enterprise market.
- Based in Sweden with the right to work and eligibility for security clearance for public sector engagements.
- Fluent in English and Swedish; Finnish is a plus.
- Experience in the telecom/network provider industry is strongly desired.
- Comfortable engaging senior IT and business leaders.
- Strategic thinker with a hands-on approach and strong commercial instincts.
- Knowledge of IT infrastructure and open source markets; familiarity with Kubernetes, Linux, and cloud native ecosystems is a plus.

Benefits:
- Dynamic environment that rewards achievements and encourages bold career moves.
- Opportunity to work in a diverse and inclusive global community.
- Freedom to be yourself and contribute to a culture centered on Choice, Community, Trust, and Innovation.