Junior Customer Success Manager
Sumsub · Compliance Technology
- Work arrangement: fully remote
- Employment type: Full Time
- Seniority: junior
- Posted:
Job description
Position:
Junior Customer Success Manager
Company:
Sumsub
Location:
Remote US
Employment type:
Fully Remote
Short Summary:
Sumsub is looking for a Junior Customer Success Manager to build and improve strong connections with customers, helping them succeed in their goals.
Responsibilities:
- Managing clients on all levels: technical, business, and product.
- Managing and growing relationships with Key Clients (stakeholders).
- Identifying opportunities and potential challenges.
- Providing clients with training and webinars.
- Introducing clients to new features and handling new feature releases.
- Providing client feedback internally.
- Collaborating with Sales, Solution Architects, Partners, Product Management, Legal, and Marketing teams as the client’s representative.
Requirement:
- Prior experience as a Customer Success Manager, Account Manager, Business Development Manager, or Project Manager in crypto, fintech, or payments.
- Basic understanding of KYC is a plus.
- Proficiency in Google Sheets / MS Excel.
- Strong analytical skills and proactive approach.
Benefits:
- Remote-first, trust-based culture with no mandatory office days.
- True flexibility in working hours.
- Fair, transparent pay with a performance-based bonus of up to 20% of base salary.
- 401(k) Retirement Plan with a 4% company match.
- 20 days of vacation, 10 flexible day-offs, and 7 sick days.
- Comprehensive medical, dental, and vision coverage from day one.
- Opportunities for personal development and learning.
- Team offsites fully covered.
- Friendly and inclusive work environment.
Junior Customer Success Manager
Company:
Sumsub
Location:
Remote US
Employment type:
Fully Remote
Short Summary:
Sumsub is looking for a Junior Customer Success Manager to build and improve strong connections with customers, helping them succeed in their goals.
Responsibilities:
- Managing clients on all levels: technical, business, and product.
- Managing and growing relationships with Key Clients (stakeholders).
- Identifying opportunities and potential challenges.
- Providing clients with training and webinars.
- Introducing clients to new features and handling new feature releases.
- Providing client feedback internally.
- Collaborating with Sales, Solution Architects, Partners, Product Management, Legal, and Marketing teams as the client’s representative.
Requirement:
- Prior experience as a Customer Success Manager, Account Manager, Business Development Manager, or Project Manager in crypto, fintech, or payments.
- Basic understanding of KYC is a plus.
- Proficiency in Google Sheets / MS Excel.
- Strong analytical skills and proactive approach.
Benefits:
- Remote-first, trust-based culture with no mandatory office days.
- True flexibility in working hours.
- Fair, transparent pay with a performance-based bonus of up to 20% of base salary.
- 401(k) Retirement Plan with a 4% company match.
- 20 days of vacation, 10 flexible day-offs, and 7 sick days.
- Comprehensive medical, dental, and vision coverage from day one.
- Opportunities for personal development and learning.
- Team offsites fully covered.
- Friendly and inclusive work environment.
Skills
- analytics
- business_development
- google_suite
- kyc
- excel
- project_management
Languages
EN
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