Senior Community Operation Manager

Position:
Senior Community Operation Manager

Company:
Sony Interactive Entertainment

Location:
United Kingdom, London

Short Summary:
Sony Interactive Entertainment is seeking a Senior Player Health Manager to act as a studio-facing community strategy partner across PlayStation’s first-party portfolio. This role will be integral to shaping the strategy and central operations supporting community and marketing teams.

Responsibilities:
- Own the relationship with a slate of PlayStation Studios community teams, acting as the primary center of excellence stakeholder from early development through launch and live.
- Consult on and co-author community strategies tied to marketing GTM (go-to-market) positioning, milestones, and long-term franchise goals.
- Embed with development, marketing, and publishing teams to ensure community is present in planning and development.
- Brief, oversee, and quality-assure agency partners delivering moderation, always-on engagement, and scaled channel support.
- Lead the operations, vendor management, and strategy for Community Council programs in alignment with Games Marketing, PS Studio community teams, PR, and the Global Influencer team.
- Run sentiment monitoring and reporting against central measurement standards; deliver launch impact readouts and live-phase intelligence.

Requirement:
- 7+ years in community management or communications for game titles, including leading community for major launches and/or live-service titles at scale.
- Demonstrable experience authoring community strategy, not only executing it, and presenting it to senior stakeholders.
- Experience briefing and managing agencies or vendors delivering community, moderation, or social services.
- Deep working knowledge of Discord, Reddit, and social platforms, including governance, moderation systems, and platform safety.
- Strong cross-functional operator: comfortable aligning development, marketing, PR, influencer, and publishing stakeholders.
- Data-informed: able to work with social listening, sentiment, and engagement reporting to drive decisions.

Benefits:
- Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender, race, religion, disability, age, sexual orientation, and other legally protected categories.
- Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.