Head of Content Quality

Position:
Head of Content Quality Team

Company:
Social Discovery Group (SDG)

Location:
Georgia, Tbilisi - Remote (within location)

Employment type:
Full-Time

Short Summary:
The Head of Content Quality Operations is responsible for ensuring the availability, quality, and safety of content across the platform, enabling sustainable business growth while maintaining an excellent customer experience.

Responsibilities:
- Lead and develop the Content Quality Operations department, including Content Sufficiency, Profile Moderation, Client Protection, and Quality Compliance teams.
- Ensure sufficient volume and high quality of content across all markets.
- Drive continuous improvements in content quality, moderation accuracy, and customer protection processes.
- Own departmental KPIs, monitor performance, and implement initiatives to improve operational and business results.
- Optimize processes, increase automation, and improve operational efficiency.
- Partner with cross-functional stakeholders to align Content Quality Operations with company objectives.
- Develop managers and build a high-performing, accountable team culture.

Requirements:
- Not specified

Benefits:
- REMOTE OPPORTUNITY to work full-time.
- Vacation: 28 calendar days per year.
- 7 wellness days per year (time off) for personal matters.
- Bonuses up to $5000 for recommending successful applicants.
- 50% payment for professional training, international conferences, and meetings.
- Corporate discount for English lessons.
- Health benefits: up to $1,000 gross per year for health insurance or doctor’s fees.
- Workplace organization: reimbursement of workplace costs up to $1000 gross every 3 years.
- Internal gamified gratitude system for bonuses and team activities.

Sounds good? Join us now!