Customer Success Manager

Position:
Customer Success Manager

Company:
Social Discovery Group (SDG)

Location:
Bulgaria / Belgrade, RS / Hungary / Slovakia - Remote

Employment type:
Full-Time

Work Arrangement:
Remote

Short Summary:
SDG is seeking a Customer Success Manager to consult with customers, resolve issues, and maintain high service quality while promoting their websites.

Responsibilities:
- Consulting customers on all raised questions related to our websites via calls, e-mail, and chats
- Working timely, speedily, and effectively with customer requests
- Resolving all customer issues with the goal of customer retention
- Promoting our websites to the customers upon opportunity
- Maintaining a high level of service quality

Requirement:
- Fluent in English (Japanese, Spanish, Chinese would be considered a benefit)
- Experience working with international customers
- Fast typing skills in English
- Quick learner, able to absorb large volumes of information
- Ability to psychologically analyze people and be sensitive to their emotions
- Swift navigation through difficult situations and adaptability to fluctuating circumstances
- Professional solutions to complicated cases
- Stress resistant, energetic, and initiative-driven
- ‘Can-do’ attitude and belief that ‘everything is possible’
- Outstanding quality service provision

Benefits:
- 6.00 am - 3.00 pm UTC0 shift, Tuesday to Saturday (with Sunday and Monday off)
- Full-time remote opportunity
- Vacation: 28 calendar days per year
- 7 wellness days per year
- Bonuses up to $5000 for recommending successful applicants
- 50% payment for professional training, international conferences, and meetings
- Corporate discount for English lessons
- Health benefits: up to $1,000 gross per year for health insurance or doctor’s fees
- Workplace organization: reimbursement of workplace costs up to $1000 gross every 3 years
- Internal gamified gratitude system for bonuses and team building activities