IT Support Specialist

Position:
IT Support Specialist

Company:
Scorpion

Compensation:
Base salary range is $55,000 (entry-level) - $60,000 (highly experienced), exclusive of fringe benefits.

Location:
United States, Valencia, CA

Employment type:
Not specified

Work Arrangement:
Scorpion supports a range of work arrangements, including in-office, hybrid, and remote roles.

Short Summary:
As an IT Support Specialist, you will help oversee computer systems for Scorpion and offer support to all Scorpion users, ensuring each team member is set up for success in their workstations.

Responsibilities:
- Triage more complicated tickets and assign to Senior team members
- Identify, investigate, and resolve users’ problems with computer software and hardware
- Field support calls, chat, email, and/or other communication from users
- Consult with users to determine steps and procedures taken to identify and resolve the problem
- Collaborate with other team members to research and resolve problems
- Maintain knowledge of technology innovations and trends
- Ensure computers are built for new hires and swaps in a timely manner
- Provide Quality Control on new user accounts and laptop setups
- Create and update documentation as needed

Requirement:
- Associate's or Bachelor's degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field preferred
- Approximately 1 year of experience in a help desk, technical support, IT support, or similar customer-facing technology role
- Familiarity with Windows 10/11 and macOS
- Working knowledge of Microsoft Active Directory
- Proficiency with Microsoft 365 applications

Benefits:
- 100% employer-paid medical, dental, and vision insurance
- Flexible paid time off
- Paid parental leave
- Paid cell phone and service
- Remote office allowance
- Professional development and development courses