Community Manager

Position:
Community Manager

Company:
SAMY

Location:
Spain, Madrid

Employment type:
Hybrid

Short Summary:
As a Community Manager, you will manage and grow brand communities with a social-first approach, turning strategy into active conversations aligned with each account’s tone.

Responsibilities:
- Support monthly content planning alongside the Social Media Manager.
- Provide community insights to optimize the content calendar and copy.
- Identify relevant conversational and cultural opportunities.
- Manage and oversee profiles across Meta, TikTok, WhatsApp, LinkedIn, and other platforms.
- Publish content considering each platform’s format, timing, and dynamics.
- Ensure tone consistency and overall profile organization across channels.
- Manage messages, comments, and mentions with agility and sound judgment.
- Develop and update response guidelines aligned with the brand voice.
- Execute outreach actions to amplify conversations when relevant.
- Monitor brand sentiment and ongoing conversations.
- Support reporting through clear analysis of engagement and community metrics.
- Identify alerts and opportunities for continuous improvement in digital management.

Requirement:
- Experience managing brand communities and monitoring interactions with good judgment.
- Deep understanding of the dynamics, formats, and best practices of major social media platforms.
- Excellent writing skills and ability to adapt tone according to the brand’s identity.
- Understanding of key engagement metrics and sentiment analysis to optimize strategy.
- Proficiency with social media management and monitoring tools; basic knowledge of mobile-first content creation.
- Ability to adapt content to short-form video formats (Reels, TikTok, Shorts) with a practical, proactive, and creative approach.
- Intermediate level of English.

Benefits:
- Flexible schedule, hybrid work, and the opportunity to work up to 3 weeks a year from any SAMY office around the world.
- Celebrate your birthday with a day off, plus company holidays on December 24th and 31st.
- Global mobility opportunities, mentorship, parenthood support, and a transparent performance-driven compensation framework.
- Health insurance 20% discount (Cigna) and Wellhub membership.
- Flexible retribution (COBEE).