IT Support Specialist
saas.group · Software
- Work arrangement: hybrid
- Employment type: Full Time
- Seniority: middle
- Posted:
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Job description
Position:
IT Support Specialist
Company:
saas.group
Location:
Europe
Employment type:
Full Time
Work Arrangement:
Remote
Short Summary:
Join saas.group as the first dedicated IT Support Specialist in our Central Platform Team, managing IT support for nearly 400 colleagues across 25+ brands.
Responsibilities:
- Own and triage the IT support queue, resolving tickets related to Google Workspace, Mac, Chrome, VPN, and remote desktop support.
- Run automations built by the IT Systems Lead and determine when manual intervention is needed.
- Conduct access control and security checks, configure domains and tools for brands.
- Coordinate with the laptop vendor for new hire equipment across regions.
- Gather and maintain evidence for SOC 2 and ISO 27001 certification.
- Support onboarding for newly acquired brands.
Requirement:
- 3+ years of IT support experience.
- Proficient in troubleshooting Google Workspace, Mac, Chrome, VPN, and remote desktop issues.
- Comfortable using AI tools like ChatGPT.
- Based in Europe for real-time collaboration with the IT team.
Benefits:
- 100% remote work flexibility.
- High-trust team environment with autonomy in problem-solving.
- Minimal bureaucracy to maintain efficiency.
- Supportive and friendly team culture.
- Flexible time off to recharge.
IT Support Specialist
Company:
saas.group
Location:
Europe
Employment type:
Full Time
Work Arrangement:
Remote
Short Summary:
Join saas.group as the first dedicated IT Support Specialist in our Central Platform Team, managing IT support for nearly 400 colleagues across 25+ brands.
Responsibilities:
- Own and triage the IT support queue, resolving tickets related to Google Workspace, Mac, Chrome, VPN, and remote desktop support.
- Run automations built by the IT Systems Lead and determine when manual intervention is needed.
- Conduct access control and security checks, configure domains and tools for brands.
- Coordinate with the laptop vendor for new hire equipment across regions.
- Gather and maintain evidence for SOC 2 and ISO 27001 certification.
- Support onboarding for newly acquired brands.
Requirement:
- 3+ years of IT support experience.
- Proficient in troubleshooting Google Workspace, Mac, Chrome, VPN, and remote desktop issues.
- Comfortable using AI tools like ChatGPT.
- Based in Europe for real-time collaboration with the IT team.
Benefits:
- 100% remote work flexibility.
- High-trust team environment with autonomy in problem-solving.
- Minimal bureaucracy to maintain efficiency.
- Supportive and friendly team culture.
- Flexible time off to recharge.
Skills
- ai_tools
- google_suite
- vpn
Languages
EN
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