Sales and Customer Success Manager

Rockstar is recruiting for an established leader in product fundraising technology, dedicated to supporting Scouting programs. The client is seeking a Sales + Customer Success Manager to join their team in Indianapolis, IN.

About the Role

The organization has been an industry leader in product fundraising technology and service for over 45 years. The Sales + Customer Success Manager drives growth by converting new Scouting Units, onboarding them successfully, and strengthening relationships with existing units to increase engagement and long-term success. This is a fast-paced, goal-driven role for a strong communicator who thrives on building relationships, leading teams, using technology effectively, and turning performance insights into action.

Success in this role means managing a high volume of outreach and account activity, guiding units through onboarding and activation, and helping returning units achieve stronger results with less effort. The ideal candidate brings a results-driven sales mindset, strong organizational discipline, comfort with CRM and AI tools, and a passion for supporting Scouting programs and the youth they serve. The work directly fuels the organization's mission to help Scouting programs raise more money so youth can achieve their goals.

Location: Indianapolis, IN (In-Office 5 days)

How They'll Help the Organization Grow

• Drive Pipeline Growth: Accountability to pipeline growth for new Unit prospects, including oversight of onboarding and activation
• Sales Enablement: Leverage pre-approved materials and create custom content when needed to guide and support outreach and address specific client concerns and preferences
• Relationship Management: Cultivate and maintain long-term relationships with clients, offering continuous support and service; conduct regular follow-ups to ensure customer satisfaction and retention
• Sales Reporting: Keep precise and up-to-date records in HubSpot of sales activities, client interactions, and progress toward sales targets; prepare regular reports for their Sales Leader as needed
• Account Management Training: Coach team to support and grow their portfolios of Units through regular communication, helpful coaching, and simple, actionable best practices
• Market Research: Stay abreast of industry trends, competitive products, and market conditions, and use this knowledge to position the organization's technology and products effectively
• Compliance: Ensure all sales activities comply with Scouting requirements and company policies, protect client confidentiality, and uphold the highest ethical standards
• Mission Advocacy: Represent the organization with positivity and purpose, always keeping Scouts at the center of the work
  

What the Candidate Needs to Have

• Sales track record: 5+ years of sales experience with a track record of results; action-oriented, results-driven leader with a strong drive to win
• Communication: Strong communicator across phone, email, and written outreach
• Technology proficiency: Comfortable using CRM and AI tools such as HubSpot, Gong, and Copilot
• Organization & execution: Able to manage high-volume team activity while staying organized and detail-oriented
• Flexibility: Willing to travel within the assigned territory and maintain a flexible schedule; valid driver's license and reliable transportation required (MVR checks conducted regularly)
• Education: Bachelor's degree in business, marketing, or a related field preferred

Preferred: Aptitude for adopting and learning new technology, familiarity with Scouting or similar youth programs, and the ability to review performance data and turn insights into clear next steps

How the Organization Will Help the Manager Grow

• Competitive base salary plus performance bonus tied to Scouting Unit growth
• Up to 5% 401(k) company match
• $2,500 annual HSA contribution
• Up to $15K in continued education reimbursement
• Free on-site gym + healthy snacks
• A mission-driven, collaborative culture

The role responsibilities are various and not limited to those written in this document.