Senior Accounts Receivable Specialist

Position:
Senior Accounts Receivable & Collections Specialist

Company:
Restaurant365

Location:
Mexico City

Employment type:
Full Time

Work Arrangement:
Hybrid

Short Summary:
The Senior Accounts Receivable & Collections Specialist is responsible for managing collections activities for past-due accounts and resolving complex customer situations. This role supports accurate cash application, timely collections, and effective issue resolution across the order-to-cash cycle.

Responsibilities:
- Negotiate with customers on past due amounts
- Approve, create and enforce payment plans
- Create & maintain process documentation for various collections strategies
- Monitor and recommend any seriously delinquent accounts for database termination
- Review Customer Agreements to enforce legal terms
- Apply open credit memos to open customer invoices
- Process payments of various forms (credit card, ACH, checks)
- Investigate cases and make suggestions on refund requests
- Facilitate approved payment plans and execute new due dates in the system
- Leverage current systems to automate dunning campaigns
- Research and suggest technologies for automation of cash processes
- Onboard, train, coach & mentor other team members on enterprise cash collections strategies

Requirement:
- 1+ years demonstrated A/R, accounting or financial process experience
- Bachelor’s in business or Accounting preferred
- Demonstrated customer service experience
- Salesforce experience (preferred but not required)
- Sage Intacct experience (preferred but not required)
- Flexibility with workload and ability to adhere to tight deadlines
- Knowledge of SaaS companies and subscription-based revenue models
- Understanding of GAAP principles, and internal controls

Benefits:
- Law Benefits
- Major Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Meal Vouchers
- 30-day Christmas bonus
- Saving Fund
- And more!