Program Strategy Manager

Position:
Program Strategy Manager

Company:
Proofpoint

Compensation:
- SF Bay Area, New York City Metro Area: Base Pay Range: 77,500.00 - 113,630.00 USD
- California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska: Base Pay Range: 61,200.00 - 89,760.00 USD
- All other cities and states excluding those listed above: Base Pay Range: 56,100.00 - 82,280.00 USD

Location:
- Arizona, Wyoming, Texas, Utah, Washington

Employment type:
Full time

Work Arrangement:
Not specified

Short Summary:
The Program Strategy Manager (PSM) acts as a technical and strategic adviser to assigned customers, helping them maximize the value of their Proofpoint products and managed services.

Responsibilities:
- Own and nurture relationships with assigned strategic customers.
- Lead recurring customer meetings covering service performance, system status, key issues, emerging threats, and recommended actions.
- Develop and maintain 12-month customer program roadmaps.
- Identify short- and long-term security program goals.
- Track roadmap deliverables, risks, dependencies, and deadlines.
- Provide technical guidance regarding Proofpoint products, features, and functionality.
- Coordinate complex production changes involving multiple services or technologies.
- Manage customer escalations and advocate internally for resolution.
- Monitor customer cases for accuracy, progress, and compliance with service-level objectives.
- Help customers mature their security posture and demonstrate measurable program value.
- Ensure delivery aligns with service briefs, standard operating procedures, and Proofpoint best practices.

Requirement:
- At least three years of experience in professional services, client services, sales engineering, senior technical support, IT operations, or a similar technical role.
- Experience working across multiple technology areas.
- Understanding of email, networking, and data communication technologies.
- Working knowledge of Windows, Active Directory, and Microsoft Exchange.
- Strong written, verbal, and customer-facing communication skills.
- Ability to manage multiple priorities independently.
- Strong organizational, scheduling, and time-management skills.
- Ability to resolve conflict and approach problems from multiple perspectives.
- Experience working in or supporting a 24/7 security operations environment.
- Ability to communicate the evolving cybersecurity threat landscape to customers and internal stakeholders.

Benefits:
- Competitive compensation
- Comprehensive benefits
- Career success on your terms
- Flexible work environment
- Annual wellness and community outreach days
- Always on recognition for your contributions
- Global collaboration and networking opportunities