Research Operations Specialist

Position:
Research Operations Specialist

Company:
Playlist

Location:
Mexico

Employment type:
Non-Exempt

Short Summary:
We're looking for a Research Operations Specialist to build and scale the systems that make customer insights accessible across our organization. This role sits at the intersection of Research, Product, Design, Operations, and AI. You'll design the infrastructure that enables teams to connect with customers efficiently, run high-quality research at scale, and continuously improve how insights flow into product decisions.

Responsibilities:
- Build scalable research operations.
- Design, implement, and continuously improve research operations processes, standards, and governance.
- Create scalable frameworks for research intake, prioritization, participant management, scheduling, and project tracking.
- Identify operational bottlenecks and continuously improve workflows through automation and process optimization.
- Manage participant recruitment, scheduling, incentives, and communications across research studies.
- Partner with researchers, designers, product managers to develop solutions for faster customer access.
- Own and optimize research operations tooling, including platforms such as Dovetail, UserTesting, Ethnio, and others.
- Build AI-powered workflows, automations, dashboards, and integrations that reduce manual work.

Requirement:
- 2-5 years of experience in Research Operations, UX Research Operations, Program Management, or another systems-focused operational role.
- Deep understanding of UX research workflows, participant operations, governance, and customer recruitment.
- Experience managing research operations platforms such as Dovetail, UserTesting, Ethnio, and similar tools.
- Highly organized with exceptional project management skills and strong attention to detail.
- Strong systems thinker who enjoys simplifying complex workflows and designing repeatable processes.

Benefits:
- Equal Opportunity Employer.
- Encouragement for diverse backgrounds, experiences, abilities, and perspectives to apply.