Senior Customer Success Manager

Position:
Senior Customer Success Manager

Company:
Pacvue

Compensation:
$110,000 - $120,000 USD

Location:
Remote

Employment type:
Not specified

Work Arrangement:
Fully remote

Short Summary:
The Senior Customer Success Manager II will build and lead strategic relationships with Pacvue's enterprise clients, managing complex accounts and driving successful outcomes through sophisticated client management strategies.

Responsibilities:
- Independently manage complex, variable account challenges across multiple products and markets.
- Drive account growth and expansion by developing and executing account plans.
- Own the end-to-end customer experience for a portfolio of enterprise accounts.
- Lead executive-level client engagements and escalations autonomously.
- Act as a primary conduit between clients and Product/Engineering.
- Mentor peers and share best practices across the CS team.
- Identify and drive process improvement opportunities.
- Educate users on the latest SaaS platform features.
- Share client feedback and insights with the R&D team.

Requirement:
- 6+ years of experience in digital/search advertising or platform/account management.
- Deep experience in ecommerce advertising platforms such as Amazon, Walmart, and Pacvue.
- Proven track record in customer success or consulting roles involving executive-level engagement.
- Exceptional interpersonal and communication skills.
- Strong analytical skills, with the ability to synthesize complex data.

Benefits:
- Flexible Paid Time Off
- Paid Holidays and Floating Holidays
- Medical, Dental, Vision, FSA, HSA with employer contribution
- 401k with Employer Match
- Paid Parental Leave
- Company-subsidized membership to Wellhub and Peloton
- Fertility and family-building information platform through Carrot