Customer Success Manager

Position:
Customer Success Manager - French

Company:
NinjaOne

Location:
Germany, Berlin

Short Summary:
As a NinjaOne Customer Success Manager, you will be responsible for building and maintaining strong, long-lasting customer relationships, advocating for partners internally, and focusing on an outstanding customer experience.

Responsibilities:
- Work along with a pre-defined group of our largest and most important customers.
- Establish connections to partners ranging from support agents to CxOs.
- Be the Trusted Advisor to the customer, ensuring they leverage our solution effectively.
- Analyze product usage data to improve product adoption and reduce churn.
- Guide customers to implement improvements.
- Build relationships to identify, qualify, sort, and develop cross-sell and upsell opportunities.
- Utilize Salesforce to document activities and forecast opportunities accurately.

Requirement:
- Exceptional consultative skills, clear communication, and active listening.
- Fluent in English and French.
- Experience as a Customer Success Manager, owning a portfolio of accounts.
- Analytical mindset with a can-do attitude.
- Customer-minded, always providing the most value possible.
- High levels of organization in workflows.
- Passion for partnership and collaboration.
- Experience in the SaaS/cloud industry or IT industry is a plus.

Benefits:
- Grow personally and professionally with one of the fastest growing companies.
- Enjoy lunch covered by NinjaOne 3 times/week at the office.
- Access to our Corporate Benefits Platform with discounts for various brands.
- Develop skills through our renowned training platform.
- Receive competitive compensation.
- Collaborate with a curious, kind, international, and intercultural workforce.
- Enjoy a work environment in the heart of Berlin, directly at Alexanderplatz.