Infraction Review Technician

Position:
Infraction Review Technician

Company:
New Era Technology

Compensation:
Starting salary: $19-$21 per hour (CAD)

Location:
Canada, Saint-Jean-sur-Richelieu

Employment type:
Full-time

Work Arrangement:
On-site

Short Summary:
Join New Era Technology, where People First is at the heart of everything we do. We are committed to creating a workplace where everyone feels valued, empowered, and inspired to grow.

Responsibilities:
- Analyze, verify, and process electronic parking violations quickly and efficiently.
- Validate parking session details, including entry, violation, and exit timestamps, as well as vehicle photo flows and other relevant information.
- Data entry and navigate through multiple databases simultaneously.
- Remotely identify and report technical errors with software.
- Provide assistance and report issues related to parking camera obstructions, adjustments, focusing, etc.
- Assist with hardware asset management and process hardware shipping and receiving when applicable.
- Carry out special projects as requested by a direct supervisor or team leader.
- Other duties as assigned.

Requirement:
- High school diploma or equivalent.
- 1 year of customer service experience preferred.
- User experience with Salesforce or other relevant CRM or ITSM Ticketing tools preferred.
- Fluency in French and English (oral and written).

Benefits:
- Computer equipment provided.
- 37.5 hours per week, Monday to Friday.
- Dynamic work environment and great team.
- Paid training and quick onboarding.
- Two paid sick days (after 3 months of employment).
- Two weeks of vacation.
- RRSP program (available after 6 months of employment).
- Paid holidays and group insurance (available after 3 months).