Senior Systems Administrator

Position:
Sr Systems Administrator

Company:
Natera

Location:
United States, Boulder, CO

Employment type:
Not specified

Work Arrangement:
Not specified

Short Summary:
Natera is looking for a Sr Systems Administrator to be the on-site go-to person for IT Infrastructure and Employee Care at our Boulder office. This hands-on role will own end-user support, site infrastructure, networking, and equipment connectivity for a site with roughly 25–75 people.

Responsibilities:
- Own Level 2–3 escalations for the site, serving as the senior technical resource for complex issues beyond the L1 ticket queue.
- Provision, image, deploy, and maintain laptops, desktops, and workstations.
- Support and troubleshoot printers, peripherals, conference room / AV systems, and other office hardware.
- Onboard and offboard local employees, including account, device, and access setup in coordination with central IT.
- Help support site networking alongside the Network Operations Team.
- Act as remote hands to help troubleshoot switches, firewalls, Wi-Fi, and internet connections.
- Manage connectivity for lab and specialized equipment, ensuring instruments and workstations stay reliably connected to the network.
- Monitor site infrastructure and proactively address issues before they impact the team.
- Partner with the centralized IT team to roll out standards, tools, security practices, and projects locally.
- Manage local hardware inventory, procurement requests, and vendor relationships.
- Document local systems, processes, and runbooks.

Requirement:
- 7+ years in IT support / operations, with demonstrated growth from service desk to infrastructure and systems work.
- Strong end-user support skills paired with solid infrastructure fundamentals.
- Working knowledge of networking fundamentals: switches, firewalls, Wi-Fi, DNS/DHCP, VPNs, and ISP coordination.
- Experience deploying and managing endpoints (laptops, desktops, workstations) and associated tooling (MDM/imaging).
- Hands-on experience supporting enterprise systems such as Google Workspace, Zoom, and Atlassian.
- Experience owning Level 2–3 escalations and acting as a senior point of resolution above a first-line support queue.
- Clear communicator who can support both technical and non-technical colleagues.

Benefits:
- Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents.
- Free testing for employees and their immediate families, in addition to fertility care benefits.
- Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits, and more.