Technical Support
Moxa · Industrial Automation
- Location: Munich (Germany)
- Work arrangement: hybrid
- Employment type: Part Time
- Seniority: junior
- Posted:
Source not independently verified
Confirm the company and recruiter through an official company domain before applying. Never pay money, share one-time codes, sign out of your Apple or Google account, install apps or configuration profiles, or run code from a repository sent by a recruiter.
Job description
Position:
Working Student Technical Support (f/m/d)
Company:
Moxa
Location:
Germany, Munich
Employment type:
Part Time, Contract
Work Arrangement:
Onsite
Short Summary:
Moxa is seeking a motivated Working Student to support customers with technical issues and provide excellent customer service. This role offers practical experience in technical support for those pursuing a degree and passionate about technology.
Responsibilities:
- Provide first-level technical support to end-users via phone, email, or chat.- Assist users in resolving technical questions.- Analyze technical problems reported by users.- Document technical issues and solutions via Salesforce.- Communicate technical information clearly to non-technical users.- Collaborate with technical support team members and cross-functional teams.- Contribute to a knowledge base for efficient problem resolution.
Requirement:
- Enrolled in a relevant bachelor's or master's degree program in IT, networking, or related field.- Basic understanding of switching and routing technologies.- Excellent English communication skills; German is a plus.- Customer-focused attitude and commitment to quality support.
Benefits:
- Gain practical industry experience in a professional technical support environment.- Exposure to various technical issues and problem-solving scenarios.- Mentorship from experienced technical support professionals.- Development of communication and customer service skills.- Work-life balance with 30 vacation days and flexible arrangements.- Modern office environment with team-building events.
Working Student Technical Support (f/m/d)
Company:
Moxa
Location:
Germany, Munich
Employment type:
Part Time, Contract
Work Arrangement:
Onsite
Short Summary:
Moxa is seeking a motivated Working Student to support customers with technical issues and provide excellent customer service. This role offers practical experience in technical support for those pursuing a degree and passionate about technology.
Responsibilities:
- Provide first-level technical support to end-users via phone, email, or chat.- Assist users in resolving technical questions.- Analyze technical problems reported by users.- Document technical issues and solutions via Salesforce.- Communicate technical information clearly to non-technical users.- Collaborate with technical support team members and cross-functional teams.- Contribute to a knowledge base for efficient problem resolution.
Requirement:
- Enrolled in a relevant bachelor's or master's degree program in IT, networking, or related field.- Basic understanding of switching and routing technologies.- Excellent English communication skills; German is a plus.- Customer-focused attitude and commitment to quality support.
Benefits:
- Gain practical industry experience in a professional technical support environment.- Exposure to various technical issues and problem-solving scenarios.- Mentorship from experienced technical support professionals.- Development of communication and customer service skills.- Work-life balance with 30 vacation days and flexible arrangements.- Modern office environment with team-building events.
Skills
- salesforce
Languages
EN, DE
Apply
Open this job in our interactive board to apply, save it, or sign up for matched alerts on similar roles.
View & apply