Customer Acquisition Specialist

Position:
New Customer Acquisition Specialist, Fixed Term Contract

Company:
Monzo

Compensation:
£43,000 - £58,000

Location:
United Kingdom, London

Employment type:
Fixed-Term Contract

Work Arrangement:
Flexible working hours

Short Summary:
Join Monzo's Business Banking team to help small businesses with simple, transparent banking. As a Spanish-speaking Customer Acquisition Specialist, you'll support customers in their onboarding journey and contribute to the launch of Monzo Business in Spain.

Responsibilities:
- Support Spanish-speaking prospective customers throughout their onboarding journey via phone and email.
- Explain products and application processes clearly.
- Work on assisted-conversion initiatives to improve customer outcomes.
- Capture customer feedback and turn it into actionable insights.
- Maintain accurate customer records and ensure regulatory compliance.
- Collaborate with teams across Sales, Product, Operations, Risk, and Compliance.
- Escalate customer issues when necessary, prioritizing customer outcomes.

Requirement:
- Fluent in both Spanish and English with excellent communication skills.
- Experience supporting or selling to small businesses, ideally in financial services or SaaS.
- Ability to build trust with customers and explain complex topics simply.
- Organized and detail-oriented, comfortable managing multiple conversations.
- Thrives in fast-moving environments and is excited to shape processes.
- Strong judgment and integrity.

Benefits:
- £1,000 learning budget each year for books, training courses, and conferences.
- Work-from-home setup with Macbooks provided.
- Incentive Awards tied to performance.
- Additional benefits available.