Technical Account Manager

Position:
EMEA Technical Account Manager

Company:
Miro

Location:
(Country: Netherlands, City: Amsterdam)
(Country: United Kingdom, City: London)

Employment type:
Not specified

Work Arrangement:
Not specified

Short Summary:
We are seeking a Technical Account Manager (TAM) to partner with Enterprise customers and help them maximize the business value of their investment in Miro. As a TAM, you will act as a fractional strategic advisor, guiding customers through workflow transformations and driving AI-powered adoption.

Responsibilities:
- Guide customers in designing and evolving AI-driven workflows & governance across the innovation lifecycle.
- Recommend and drive integration strategies and automation opportunities utilizing Miro’s API, WebSDK & MCP.
- Monitor platform health, engagement, usage patterns, and feature adoption.
- Equip internal champions with strategies to scale adoption across departments, regions, and teams.
- Co-facilitate Quarterly Business Reviews (QBRs) with Customer Success Managers.

Requirement:
- 5+ years in consulting, technical account management, or similar roles in enterprise SaaS.
- Strong technical fluency: familiarity with APIs, MCP connectors, integrations, and enterprise IT ecosystems.
- Proven ability to lead workflow optimization and large-scale change management initiatives.
- Experience leveraging AI and familiarity with low/no code tooling is a plus.
- Highly proactive, strategic thinker with a strong customer outcome orientation.

Benefits:
- Global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend.
- Join a diverse team where you can do your best work. Full benefits may differ per location.